Tag Archives: eg solutions

Optimising the back office is key to maintaining digital transformation, says eg solutions

A new research paper, published by eg solutions, outlines the importance of back office software in managing customer demand in the connected world. The research project, conducted on behalf of eg solutions by Vanson Bourne, surveyed 250 C-level IT business decision-makers in a variety of private and public sector organisations and across a range of key vertical markets. Continue reading Optimising the back office is key to maintaining digital transformation, says eg solutions

eg solutions five-year master supplier agreement signed with a leading provider of business process management in the UK

eg solutions plc, the back-office workforce optimisation company, is pleased to announce that it has entered into a five-year Master Supplier Agreement (the “Agreement”) with a leading provider of business process management in the UK. Continue reading eg solutions five-year master supplier agreement signed with a leading provider of business process management in the UK

eg secures first landmark contract in Asia Pacific

PRESS RELEASE: eg solutions is pleased to announce that it has signed its first direct contract in the Asia Pacific region with a leading financial services group, headquartered in Singapore. This contract is worth approximately £500,000 with circa 50% of the contract value expected to be recognised in the current financial year. Continue reading eg secures first landmark contract in Asia Pacific

Fine balance needed between software robots and humans, says eg solutions

PRESS RELEASE: Many organisations with large numbers of customer or subscriber interactions use software robots to filter through data and manage transactions. However, the scale and complexity of some of these interactions mean that they cannot expect to discharge all their responsibilities this way and in reality a fine balance is required between software filters and human processes. This is according to eg solutions, pioneers in back office workforce optimisation software. Continue reading Fine balance needed between software robots and humans, says eg solutions