PRESS RELEASE: eg solutions is pleased to announce that it has signed its first direct contract in the Asia Pacific region with a leading financial services group, headquartered in Singapore. This contract is worth approximately £500,000 with circa 50% of the contract value expected to be recognised in the current financial year. Continue reading eg secures first landmark contract in Asia Pacific
PRESS RELEASE: Many organisations with large numbers of customer or subscriber interactions use software robots to filter through data and manage transactions. However, the scale and complexity of some of these interactions mean that they cannot expect to discharge all their responsibilities this way and in reality a fine balance is required between software filters and human processes. This is according to eg solutions, pioneers in back office workforce optimisation software. Continue reading Fine balance needed between software robots and humans, says eg solutions
PRESS RELEASE: eg solutions has announced two new appointments to their senior management team. Jonathan Bunce joins eg as Chief Marketing Officer and Barbara Ann Fitzpatrick takes up the post of Head of Global Client Management. Continue reading eg solutions announces senior appointments
PRESS RELEASE: eg solutions is pleased to announce that its partner Aspect Software Inc. has closed a three-year contract with a leading social networking corporation (‘the Client’) to supply eg’s back office optimisation software. The initial contract is valued at US$1 million with up to 4,000 licences being deployed over the next 3 years. Professional services revenues will start to be recognised immediately and licences will begin to be deployed from December 2016. There is potential for further licences to be sold in future. Continue reading eg’s back office optimisation software to be used by a leading social networking corporation in a new contract closed by eg’s US partner, Aspect Software Inc.
PRESS RELEASE: Four of the five major banks in the UK are now including detailed customer satisfaction information in their annual reports for the first time. This is nothing short of revolutionary, but according to pioneer and pacesetter in enterprise workforce optimisation software for the back office, eg solutions, work still needs to be done. Continue reading Banking sector need to realise the value of digital transformation in the drive to improve customer satisfaction