eGain, the leading knowledge automation platform provider for customer engagement, announced the availability of a pre-built connector for IBM Watson Assistant. Continue reading eGain Connects with IBM Watson Assistant for Smarter Service
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Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement
eGain, the leading knowledge automation platform provider for customer engagement, announced that Allegiance Benefit Plan Management, a subsidiary of Cigna Corporation, has selected eGain to provide digital-first omnichannel customer service to business clients, associations, and government agencies. Continue reading Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
eGain, the leading knowledge management platform for customer engagement automation, announced that its award-winning solution for knowledge management—eGain Knowledge Hub™—now natively connects with Microsoft SharePoint. Continue reading eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19
eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Continue reading Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19
US Financial Services Giant Leverages eGain Virtual Assistant
eGain announced that a financial services client is leveraging its top-rated digital engagement solution to deliver next-gen customer (CX) and agent experiences (AX). Continue reading US Financial Services Giant Leverages eGain Virtual Assistant
Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
eGain, the AI-powered customer engagement platform provider announced that Altitude Software will embed eGain AI and Knowledge Management into its Xperience Suite. Continue reading Altitude Software enhances its Xperience Suite with eGain AI and Knowledge