Tag Archives: eLoyalty

eLoyalty Continues Investment in Cloud With Enhanced Offering

PRESS RELEASE: eLoyalty, part of TeleTech Technology, has released an enhanced version of its Cisco Powered Contact Center as a Service (CCaaS) Cloud offering. The latest enhancements illustrate how eLoyalty continues to invest in its cloud technology by integrating more customer journey components and channels into each new version. Continue reading eLoyalty Continues Investment in Cloud With Enhanced Offering

eLoyalty’s Cloud Platform Achieves PCI and HIPAA Compliance

PRESS RELEASE: TeleTech Holdings, Inc. announced that eLoyalty, part of its customer technology services division, has received its Payment Card Industry (PCI) and Health Insurance Portability and Accountability Act (HIPAA) compliance for its cloud platform. These recognitions signify that eLoyalty addresses the most strict and sensitive industry regulatory requirements by keeping data and systems fully protected within its data centers. Continue reading eLoyalty’s Cloud Platform Achieves PCI and HIPAA Compliance