Rob Crutchington, Director at Encoded, discusses the changes for consumers in light of the latest government legislation banning credit and debit card surcharges and who will really benefit as a result. Continue reading Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers?
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges of new data protection legislation… Continue reading GDPR Compliance – Take a lead from PCI DSS in your contact centre, says Encoded
BLOG: by Rob Crutchington at Encoded
With Christmas fast approaching, contact centres are preparing for an escalation in calls and transactions that the festive season brings. However with payment card fraud continuing to rise and data theft constantly in the news, just look at the recent cyber attack on the Talk Talk consumer website, non-PCI DSS compliant contact centres could be risking more than just a fine. Continue reading Five reasons why every contact centre should have a PCI DSS Compliance Programme in place
BLOG: By Rob Crutchington – Director at Encoded
The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express, Discover and JCB International. Today, it is a global framework that provides guidance on how to process, store and transmit information about payment cards and their owners, with the aim of reducing the incidence of card fraud and promoting best practice in information security. Achieving PCI DSS compliance increases trust between an organisation and its partners and suppliers and boosts customer confidence. Continue reading PCI DSS Compliance: Whose responsibility is it anyway?
BLOG: Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant. However the process of becoming and staying compliant can be hugely expensive. The interpretation of the 258 controls often leads to confusion and conflicting advice from PCI Qualified Security Assessors (QSAs). Continue reading PCI Compliance: Wise up on PCI DSS and Save a Fortune
BLOG: Making payments via a credit card or debit card is now largely common place but the regulations around accepting card payments over the phone remain a mystery to many organisations. A new white paper has been published in an attempt remove the confusion around telephone payments and PCI DSS. Included in the white paper are four things you probably don’t know about PCI and here is a short extract from the document which is entitled, not surprisingly, Telephone card payments and PCI DSS. Continue reading PCI Compliance: The ultimate white paper – telephone payments and PCI DSS
Exact Mortgage Experts (Exact), the Fitch Rated mortgage servicing and asset management business, has implemented an interactive voice response (IVR) payment solution from Encoded to offer customers an automated payment option 24 hours a day, 365 days a year. Since implementing the Payment Card Industry Data Security Standard (PCI DSS) compliant system from Encoded, the number of self-service payments has risen dramatically to approximately 50% of all calls into the contact centre, saving the company around 46 agent hours every month. Continue reading Exact Mortgage Experts offers clients round-the-clock payment option using Encoded