EvaluAgent, a contact centre quality assurance and performance improvement software, announced that it raised $20 million in a Series A round from PeakSpan Capital, a Silicon Valley and New York City based investment firm focused on growth-stage B2B software companies. Continue reading EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Centre Quality Assurance & Workforce Engagement
Tag Archives: EvaluAgent
InVision and EvaluAgent announce strategic partnership to integrate contact centre workforce management and quality assurance
EvaluAgent a provider of Quality Assurance (QA) solutions in the contact centre environment, has announced a strategic partnership with InVision, a leader in Workforce Management (WFM), through its injixo solution, aimed at holistic optimisation of agent productivity. Continue reading InVision and EvaluAgent announce strategic partnership to integrate contact centre workforce management and quality assurance
EvaluAgent’s new Quality Assurance Platform now available for general release
EvaluAgent has announced that its newly-designed Quality Assurance Platform is available for general release, after a successful soft-launch and significant number of new feature developments. Continue reading EvaluAgent’s new Quality Assurance Platform now available for general release
EvaluAgent® Appoints New Business Development Director To Spearhead Growth
EvaluAgent® has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director. Moralee, who took up the position at the beginning of March, has over 25 years experience in B2B software sales and hopes to use that knowledge to help EvaluAgent® expand; after a number of recent contract wins within the utilities, energy and financial services sectors. Continue reading EvaluAgent® Appoints New Business Development Director To Spearhead Growth