PRESS RELEASE: eGain (NASDAQ: EGAN), a leading provider of customer engagement solutions, today announced it has signed a definitive agreement to acquire Exony Limited, an innovative contact center software provider. The acquisition extends eGain’s platform with contact center management, reporting, and analytics capabilities. Continue reading eGain to acquire Exony to add contact center management and voice analytics
BLOG: By Doug Webster, Chief Technology Officer and Co-founder, Exony: Every contact center is different and it’s only by analyzing calls in-depth that a true picture of what is happening can be revealed. We have built our VIM-X platform to capture every last detail. However, it’s the ability to put the information to use that’s key. This is why we provide easy to use reports that allow businesses to drill up and down, with the ability to act on the data presented in user friendly Web 2.0 gadgets.
BLOG: By James Hunt, Product Manager, Exony : Exony’s latest platform release, VIM-X, leads the way in innovation enabling enterprises to make better use of resources, improve customer engagement and lifetime value. Its latest features measure the customer experience, manage agent attributes for advanced, skills-based, precision routing and enable users to customize and extend the user interface with leading software vendor gadgets for the first time. Continue reading Exony VIM-X drives real business value for next generation contact centres