Tag Archives: Facebook Messenger

IMImobile adds support for Facebook Messenger to its mobile customer engagement product suite

PRESS RELEASE: IMImobile, a leading global mobile customer engagement software and services company, today announced, following Facebook’s F8 conference, support for Facebook Messenger in its IMIconnect cloud communications platform, and IMIchat, its contact centre software application. Continue reading IMImobile adds support for Facebook Messenger to its mobile customer engagement product suite

Aspect Software leading the chatbot revolution to transform the customer experience via Facebook Messenger

PRESS RELEASE: Aspect Software announced an initiative to accelerate consumer brand transactions and interactions through Facebook Messenger. New research from Aspect Software shows burgeoning consumer demand for messaging-based brand interactions. The Aspect Consumer Experience Index found that nearly 40 per cent of consumers would rather use messaging apps like Facebook Messenger for customer service versus a phone call. Continue reading Aspect Software leading the chatbot revolution to transform the customer experience via Facebook Messenger