Tag Archives: Facebook®

Invoca Unveils New Enterprise Call Intelligence Platform to Help F500 Marketers Bring Phone Calls into the Customer Journey

PRESS RELEASE: Invoca announced Invoca Enterprise, a new edition of its Call Intelligence platform built to help enterprise marketers create personalized customer journeys across the phone and all digital channels, at scale. With Invoca Enterprise, marketers can access hundreds of data points in real time to measure results of campaigns and automate the individual customer experience on every phone call and in future interactions across channels like email, websites, and Facebook. Continue reading Invoca Unveils New Enterprise Call Intelligence Platform to Help F500 Marketers Bring Phone Calls into the Customer Journey

Zendesk Partners with Facebook® to Power Businesses on Messenger

PRESS RELEASE: Zendesk, Inc. announced a partnership to power Facebook’s new Businesses on Messenger product enabling businesses for the first time to communicate with customers through Facebook’s popular messaging app. Through an integration of its Zopim chat product with Messenger, Zendesk is allowing businesses to provide scalable and responsive customer service to the more than 600 million people worldwide who use Messenger. Continue reading Zendesk Partners with Facebook® to Power Businesses on Messenger