Tag Archives: Firstsource

Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017

PRESS RELEASE: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017. Continue reading Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017

Firstsource Solutions wins gold at the UK Customer Experience Awards

PRESS RELEASE: Firstsource Solutions has won gold in the Technology and Telecoms category for its work with NOW TV at this year’s UK Customer Experience Awards. Firstsource also came in second place in the Engaging Customers Online category for its work with giffgaff, the mobile telephone network. Continue reading Firstsource Solutions wins gold at the UK Customer Experience Awards

Firstsource to provide digital customer support for BBC Worldwide’s ‘buy-to-keep’ service

PRESS RELEASE: Firstsource Solutions has been appointed by BBC Worldwide to provide bespoke ‘digital customer support’ for its newly-launched BBC Store ‘buy-to-keep’ programming service. Continue reading Firstsource to provide digital customer support for BBC Worldwide’s ‘buy-to-keep’ service

Firstsource recruitment open day for 300 new jobs in Cardiff

PRESS RELEASE: Firstsource Solutions, a global provider of customised Business Process Management (BPM) services announced details of its recruitment open day for 300 new full-time jobs in Cardiff. The roles will be based at the Firstsource Solutions centre in Cardiff Bay and are as a result of the award-winning firm expanding the customer management services it currently provides to global telecommunications and media company Sky. Continue reading Firstsource recruitment open day for 300 new jobs in Cardiff