Tag Archives: Firstsource

Capitalizing on Social Media for Effective Customer Support

BLOG: Providing customer service via social media is an evolving trend today as digitally empowered consumers are becoming socially savvy and increasingly using social media to review, research products, and engage with companies. A study by Nielsen found that social networks and blogs are the fourth most popular online activity following search, portals and PC software. Users actively leverage this platform to share their customer experiences. Continue reading Capitalizing on Social Media for Effective Customer Support

Firstsource launches First WF SuiteTM

PRESS RELEASE: Firstsource Solutions Limited, a global provider of customised business process management (BPM) services to the banking & financial services, telecom & media and healthcare sectors, today announced the launch of First WF Suite, a service offering designed to improve resource availability & utilisation in the contact center. Continue reading Firstsource launches First WF SuiteTM

Firstsource Named “Innovator of the Year” for Excellence in Voice of Customer Analytics

PRESS RELEASE: Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, today announced it has been named by Verint® Systems as the 2014 “Innovator of the Year” for excellence in voice of the customer analytics. The award recognizes Firstsource’s Aparajita Gupta, Vice President of Customer Interaction Analytics, for the development of the First Customer Intelligence (FCI) solution. She received the honor during Verint’s 2014 Driving Innovation™ user conference in Orlando, Florida last week. Continue reading Firstsource Named “Innovator of the Year” for Excellence in Voice of Customer Analytics

Firstsource and giffgaff win Outsourcing Partnership of the Year at European Call Centre & Customer Service Awards

PRESS RELEASE: Firstsource Solutions, a leading global provider of Business Process Management (BPM) services, is proud to announce that its partnership with giffgaff has been awarded the accolade of “Outsourcing Partnership of the Year” in the European Call Centre & Customer Service Awards 2014. This prestigious award was presented to Firstsource and giffgaff at a gala ceremony that took place at Old Billingsgate, London on June 12th. Continue reading Firstsource and giffgaff win Outsourcing Partnership of the Year at European Call Centre & Customer Service Awards

Firstsource and BSkyB Partnership wins Outsourcing Excellence Award 2014

PRESS RELEASE: Firstsource Solutions, a leading global provider of business process outsourcing (BPO) services, has won the Outsourcing Centre’s Outsourcing Excellence Award 2014 for Best Partnership with its client BSkyB, the UK’s leading entertainment and communications company. Continue reading Firstsource and BSkyB Partnership wins Outsourcing Excellence Award 2014

Web Chat to become the next wave of Customer Management Adoption, according to Firstsource Survey

PRESS RELEASE: While half (54 percent) of U.S. consumers still prefer to use the phone to resolve a customer service issue, over 67 percent think web chat will eventually become more widely used, according to a new survey conducted by Firstsource Solutions, a global provider of business process management services. The survey aimed to gain insight into consumer attitude and use of web chat services. Continue reading Web Chat to become the next wave of Customer Management Adoption, according to Firstsource Survey

Firstsource launches First Smartomation

Firstsource Solutions Limited a global provider of customised business process outsourced (BPO) services to the banking & financial services, telecom & media and healthcare sectors announced the launch of First Smartomation – its proprietary process automation solution. The latest addition to Firstsource’s suite of customer management solutions, this product is aimed at helping organisations integrate multiple systems, create new interfaces with automation and reduce complex processes. Continue reading Firstsource launches First Smartomation