Tag Archives: Firstsource

Firstsources’ Customer Intelligence Service Receives 2014 Technology Leadership Award

PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services announced that it has been named a 2014 Technology Leadership Award Winner for Information Technology Innovation in the category of Operational Intelligence by Ventana Research. The award recognises Firstsource’s Aparajita Gupta, Vice President of Customer Interaction Analytics, for the development of the company’s First Customer Intelligence (FCI) solution using technology from Verint® Systems. Continue reading Firstsources’ Customer Intelligence Service Receives 2014 Technology Leadership Award

Firstsource and giffgaff win two awards at National Outsourcing Association’s Outsourcing Professional Awards

PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, is proud to announce that its partnership with giffgaff has been awarded both Best Outsourced Customer Service Team and Best Business Process Outsourcing Team at the National Outsourcing Association’s (NOA) Outsourcing Professional Awards 2014. Continue reading Firstsource and giffgaff win two awards at National Outsourcing Association’s Outsourcing Professional Awards

Capitalizing on Social Media for Effective Customer Support

BLOG: Providing customer service via social media is an evolving trend today as digitally empowered consumers are becoming socially savvy and increasingly using social media to review, research products, and engage with companies. A study by Nielsen found that social networks and blogs are the fourth most popular online activity following search, portals and PC software. Users actively leverage this platform to share their customer experiences. Continue reading Capitalizing on Social Media for Effective Customer Support

Firstsource launches First WF SuiteTM

PRESS RELEASE: Firstsource Solutions Limited, a global provider of customised business process management (BPM) services to the banking & financial services, telecom & media and healthcare sectors, today announced the launch of First WF Suite, a service offering designed to improve resource availability & utilisation in the contact center. Continue reading Firstsource launches First WF SuiteTM

Firstsource Named “Innovator of the Year” for Excellence in Voice of Customer Analytics

PRESS RELEASE: Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, today announced it has been named by Verint® Systems as the 2014 “Innovator of the Year” for excellence in voice of the customer analytics. The award recognizes Firstsource’s Aparajita Gupta, Vice President of Customer Interaction Analytics, for the development of the First Customer Intelligence (FCI) solution. She received the honor during Verint’s 2014 Driving Innovation™ user conference in Orlando, Florida last week. Continue reading Firstsource Named “Innovator of the Year” for Excellence in Voice of Customer Analytics

Firstsource and giffgaff win Outsourcing Partnership of the Year at European Call Centre & Customer Service Awards

PRESS RELEASE: Firstsource Solutions, a leading global provider of Business Process Management (BPM) services, is proud to announce that its partnership with giffgaff has been awarded the accolade of “Outsourcing Partnership of the Year” in the European Call Centre & Customer Service Awards 2014. This prestigious award was presented to Firstsource and giffgaff at a gala ceremony that took place at Old Billingsgate, London on June 12th. Continue reading Firstsource and giffgaff win Outsourcing Partnership of the Year at European Call Centre & Customer Service Awards