Tag Archives: Five9

National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9

Five9, a leading provider of cloud software for the enterprise contact center market, announced that a rapidly-growing national real estate management company has selected a Five9 contact center cloud solution to support its expansion throughout the U.S. Continue reading National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9

International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities

Five9 announced that it has been selected by a leading international consumer technology manufacturer to address the company’s customer service and sales efforts. Providing cutting-edge solutions to consumers, the move to Five9 allows the manufacturer to provide an amazing customer experience, regardless of the type of interaction. Continue reading International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities

OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud

PRESS RELEASE: OpenMethods announced its partnership with Five9. The partnership will start with OpenMethods’ releasing PopFlow Studio for Five9’s Cloud Contact Center and Oracle Service Cloud. This PopFlow release will enable contact centers using Five9 and Oracle Service Cloud to automate workflows, personalize customer experiences and reduce average call handle time by more than 30 seconds. Continue reading OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud

Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

PRESS RELEASE: Five9 and Verint® Systems announced a new partnership in which Five9 will resell the complete Verint Enterprise Workforce Optimization™ (WFO) suite in the cloud. Verint Enterprise Workforce Optimization is now being offered as an integral part of the Five9 portfolio, fully integrated and deployed alongside the award-winning Five9 cloud Virtual Contact Center. Continue reading Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America for the Second Consecutive Year

PRESS RELEASE: Five9 has been recognized as a Leader, and again positioned highest in ability to execute in the October 2016 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), North America. Continue reading Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America for the Second Consecutive Year