Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the company has been named a Leader in The Forrester Wave™: Journey Mapping Platforms, Q2 2022. Continue reading Quadient Named a Leader in Journey Mapping by Independent Research Firm
Tag Archives: Forrester
Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres
NICE inContact, a NICE business announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader for Cloud Contact Centers by Forrester Research. CXone received the highest possible score in the market presence category and is top ranked in the current offering category. Continue reading Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres
Forrester Releases France, UK & Germany 2017 Customer Experience Index Results
Customer experience rankings differentiated regionally in Europe, according to Forrester’s 2017 Customer Experience Index (CX Index™). The new data released today reveals that while CX quality remained poor in France and worsened in the UK, it slightly improved in Germany. Continue reading Forrester Releases France, UK & Germany 2017 Customer Experience Index Results