Freshworks announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Continue reading Freshworks Unveils AI-Powered Customer Service Suite
Tag Archives: Freshworks
Freshworks Unveils New Generative AI Enhancements Across Product Lines to Power Greater Business Efficiency
Freshworks announced Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. Continue reading Freshworks Unveils New Generative AI Enhancements Across Product Lines to Power Greater Business Efficiency
Freshworks Expands Leadership Team
Freshworks announced the addition of three new senior vice presidents to the go-to-market leadership team to capture demand for its multi-product SaaS solutions serving customer support, IT, marketing and sales teams. Continue reading Freshworks Expands Leadership Team
Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps
Freshworks announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and Facebook Messenger. Continue reading Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps
Freshworks Further Integrates Conversational AI into CX and CRM Solutions
Freshworks, a software company empowering the people who power business, announced an infusion of artificial intelligence (AI) across its modern, easy-to-use customer experience solutions. Continue reading Freshworks Further Integrates Conversational AI into CX and CRM Solutions
Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk
Freshworks, a software company empowering the people who power business, announced Freshservice™ for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Continue reading Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk