Tag Archives: Freshworks

Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint

Freshworks, a global leader in customer engagement software announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions. Continue reading Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint

New Freshworks Study Finds Majority of Firms Want to Replace Their SaaS CRM Systems

Freshworks, the leading provider of cloud-based customer engagement software announced a new Forrester Consulting study, Riding The Next Wave in SaaS CRM, that found a majority of businesses are frustrated with their current SaaS customer relationship management (CRM) software and currently making plans to replace these solutions. Continue reading New Freshworks Study Finds Majority of Firms Want to Replace Their SaaS CRM Systems

Freshworks Launches Unified Marketplace Platform – the SaaS industry’s first fully integrated customer engagement platform

Freshworks, the leading provider of cloud-based customer engagement software, announced the launch of a unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Continue reading Freshworks Launches Unified Marketplace Platform – the SaaS industry’s first fully integrated customer engagement platform

Freshworks Brings Context to Collaboration with Freshconnect

Freshworks, the global leader in customer engagement cloud software announced the launch of Freshconnect, a new contextual collaboration solution for support and sales teams. Immediately available to Freshdesk and Freshsales users, the new collaboration tool makes it easy for customer-facing and internal teams to work more efficiently with each other on customer issues and sales deals. Continue reading Freshworks Brings Context to Collaboration with Freshconnect

Freshworks Secures $100 Million Investment Led by Accel and Sequoia

Freshworks, a global leader in customer engagement software, announced it has secured $100 million in financing and has hired former AppDynamics Vice President of Finance & Treasury Suresh Seshadri as its chief financial officer. The latest round of funding is co-led by Accel and Sequoia, with participation from CapitalG, bringing Freshworks’ total amount of capital raised to $250 million. The cash infusion will be used to further expand Freshworks’ worldwide expansion as well as continued investment in its integrated SaaS platform. Continue reading Freshworks Secures $100 Million Investment Led by Accel and Sequoia

Klarna selects Freshworks to excel in customer support

Freshworks, the leading provider of cloud-based business software, and global payments provider Klarna have entered a business deal designed to help Klarna improve merchant- and customer support. Through the deal, Klarna started using a Freshworks product that equips its support agents with a 360° view of all customers, providing the tools necessary to offer outstanding support. Continue reading Klarna selects Freshworks to excel in customer support

Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360

Freshworksa global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters. Continue reading Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360

Freshworks wins Best Implementation of an ITSM solution for 2nd year running at the SDI IT Service and Support Awards

Freshworks, the leading provider of cloud-based business software, has won the Best Implementation of an IT Service Management (ITSM) Solution award as a result of its collaboration with Descartes, a global leader in logistics technology. The award was won for Descartes’ implementation of Freshservice and was announced at the Service Desk Institute Awards dinner. Continue reading Freshworks wins Best Implementation of an ITSM solution for 2nd year running at the SDI IT Service and Support Awards

Freshworks Named In Gartner Peer Insights Customers’ Choice For IT Service Management Tools 2018

Freshworks, the leading provider of cloud-based business software announced that the company has been named as one of Gartner Peer Insights Customers’ Choice for IT Service Management Tools in 2018. This is based on reviews of their Freshservice IT Service Management (ITSM) platform on the Gartner peer review website gathered during 2017. Continue reading Freshworks Named In Gartner Peer Insights Customers’ Choice For IT Service Management Tools 2018

Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks

Freshworks, the leading provider of cloud-based business software announced the findings of a research project by the Service Desk Institute (SDI). Produced in partnership with Freshworks and membership association UCISA, the View from the Frontline: University Edition research report by SDI finds that nearly 80 percent of university IT teams will see an increased focus on customer experience over the next twelve months. Continue reading Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks