Tag Archives: Gartner

Genesys Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide

Genesys®, the global leader in omnichannel customer experience (CX) and contact centre solutions has been named a Leader in the Gartner 2017 Magic Quadrant for Contact Center Infrastructure, Worldwide (1) and the vendor positioned furthest for “completeness of vision” for the ninth consecutive time. For the first time, Genesys has also achieved the highest placement overall for its “ability to execute.” Continue reading Genesys Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide

mplsystems Included in the 2017 Magic Quadrant for the CRM Customer Engagement Centre for the Third Consecutive Year

PRESS RELEASE: mplsystems, leading provider of contact centre and field service technologies, announced their inclusion in Gartner’s May 2017 “Magic Quadrant for the CRM Customer Engagement Centre (CEC)” for the third consecutive year. This follows their inclusion as a Visionary in Gartner’s October 2016 Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe, making them one of two vendors to appear in both Magic Quadrants. Continue reading mplsystems Included in the 2017 Magic Quadrant for the CRM Customer Engagement Centre for the Third Consecutive Year

Eptica included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center

PRESS RELEASE: Eptica, the leading European technology company specializing in intelligent platforms for digital customer experience, announced today that it has been included in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center (CEC)” by Michael Maoz and Brian Manusama, May 8, 2017. This marks the fourth consecutive year that Eptica has appeared in this Magic Quadrant. Continue reading Eptica included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center

mplsystems receives honourable mention in Gartner’s new 2016 Field Service Management Report

PRESS RELEASE: mplsystems, the contact centre and field service technology specialist, has been mentioned in Gartner’s new 2016 Field Service Management Report, [1], this is in addition to their listing as a Visionary in the October 2016 Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe and their inclusion the May 2016 Gartner Magic Quadrant for the CRM Customer Engagement Centre. Continue reading mplsystems receives honourable mention in Gartner’s new 2016 Field Service Management Report

8×8 Recognized as a Leader in Gartner’s Magic Quadrant for UCaaS, Multiregional for Third Consecutive Year

PRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration services, today announced that Gartner Inc., the world’s leading information technology research and advisory firm, has positioned the company in the “Leaders” quadrant of its August 28, 2014 “Magic Quadrant for Unified Communications as a Service (UCaaS), Multiregional” for the third consecutive year. Continue reading 8×8 Recognized as a Leader in Gartner’s Magic Quadrant for UCaaS, Multiregional for Third Consecutive Year

Mitel Positioned in Visionaries Quadrant in Gartner’s Magic Quadrant for Unified Communications as a Service, Multiregional

PRESS RELEASE: Mitel® a global leader in business communications, today announced it has been positioned by Gartner, Inc. in the Visionaries quadrant of the latest Magic Quadrant for Unified Communications as a Service (UCaaS). Continue reading Mitel Positioned in Visionaries Quadrant in Gartner’s Magic Quadrant for Unified Communications as a Service, Multiregional