Tag Archives: GENBAND

Sonus Networks announces completion of Sonus and GENBAND Merger – and changes name to Ribbon Communications

Sonus Networks, Inc., a global leader in secure and intelligent cloud communications announced the completion of the Sonus and GENBAND mergers following which each became a wholly owned subsidiary of a parent company formed for purposes of the transaction and renamed Sonus Networks, Inc. In connection with closing the transaction, Sonus Networks also announced that, effective today, it has begun conducting business as Ribbon Communications. Continue reading Sonus Networks announces completion of Sonus and GENBAND Merger – and changes name to Ribbon Communications

Intelecom Selects GENBAND’s WebRTC Gateway Solution to Integrate CRM Software and Voice Environments

PRESS RELEASE: GENBAND™ announced that Intelecom is leveraging GENBAND’s WebRTC Gateway (formerly SPiDR) to enhance its flagship “Contact Centre” solution with real-time communications. The new capabilities allow agents to interact with customers in context, helping to streamline service delivery. Continue reading Intelecom Selects GENBAND’s WebRTC Gateway Solution to Integrate CRM Software and Voice Environments

XO Communications Leverages GENBAND Nuvia for its Advanced Cloud-based Contact Center Service

PRESS RELEASE: GENBAND™ announced that XO Communications is leveraging the Nuvia Contact Center solution for its recently-announced XO contact center service. Nuvia Contact Center enables XO to offer its customers the ability to centralize contact center management and operations in the cloud, thereby enabling them to focus on improving their customers’ experience and overall productivity. Continue reading XO Communications Leverages GENBAND Nuvia for its Advanced Cloud-based Contact Center Service

Oi Deploys GENBAND’s Market-Leading Session Border Controller to Support IP-Based Call Centers Nationwide

PRESS RELEASE: GENBAND™, a leading provider of real-time communications solutions announced that Oi, Brazil’s major provider of telecommunications services, has deployed GENBAND’s Session Border Controllers (SBCs) solutions nationwide to lower costs and improve efficiencies as it transitions call centers throughout the country to Internet Protocol (IP)-based technology. Continue reading Oi Deploys GENBAND’s Market-Leading Session Border Controller to Support IP-Based Call Centers Nationwide