Genesys® announced that Admiral is evolving into a customer engagement powerhouse using the Genesys Cloud CX™ platform. Admiral is the UK’s largest auto insurance company, employing more than 7,500 people across the Admiral, Bell, Elephant and Diamond vehicle insurance brands. Continue reading Admiral Insurance Reimagines Customer Experiences with Genesys
Tag Archives: Genesys
Genesys Extends Beyond the Contact Centre with New AI-Powered Employee Experience Solution
Genesys® announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower employees within the contact centre and beyond. Continue reading Genesys Extends Beyond the Contact Centre with New AI-Powered Employee Experience Solution
Genesys Launches Industry-First Automated Trial and Purchase Experience
Genesys®, a global cloud leader in experience orchestration, introduced the GCXNow™ offering, a new way for small- to mid-sized organizations to quickly explore and purchase a full-featured Contact Center as a Service (CCaaS) solution. Continue reading Genesys Launches Industry-First Automated Trial and Purchase Experience
Genesys Announces Strategic Collaboration Agreement with AWS
Genesys®, a global cloud leader in experience orchestration, announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organizations create exceptional experiences through deeper coordination of technologies and intelligent, automated solutions. Continue reading Genesys Announces Strategic Collaboration Agreement with AWS
Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report
Genesys®, a global cloud leader in customer experience orchestration, was named a leader by Frost & Sullivan in the annual Frost Radar™: North American Enterprise Cloud Contact Center Market 2022 report. Continue reading Genesys ranked highest in growth and innovation in 2022 Frost & Sullivan report
HGS partners with Genesys
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management (BPM) announced a strategic partnership with Genesys®, a global cloud leader in customer experience orchestration. Continue reading HGS partners with Genesys