Tag Archives: Helix

Emcien and Helix Forge Partnership to Help Contact Centers Turn Their Data into Immediate, Continuous Value

Emcien® and Helix Business Solutions announced a ground-breaking collaboration that combines the market-leading strengths of each company to help contact and customer service centers turn the data they collect into immediate, continuous value. Helix brings deep contact center, customer experience, and Oracle Service Cloud technology expertise to the partnership. Continue reading Emcien and Helix Forge Partnership to Help Contact Centers Turn Their Data into Immediate, Continuous Value

TEOCO releases Helix, taking its unified service assurance suite to new levels for traditional and virtualized networks

PRESS RELEASE: TEOCO, the leading provider of assurance, analytics and optimization solutions to communications service providers (CSPs), has today launched Helix, its comprehensive unified service assurance suite. Helix brings together TEOCO’s market leading performance, fault, service and customer experience management capabilities and delivers further real time analytics and machine learning enhancements. Continue reading TEOCO releases Helix, taking its unified service assurance suite to new levels for traditional and virtualized networks