PRESS RELEASE: Hostcomm aims to disrupt the customer relationship management (CRM) market with an innovative new offering – Hostcomm ContactFlow CRM. Uniquely hosted on dedicated servers with firewall protection for added security, this competitive system differs from existing CRM systems in a number of ways – security is just the start. Continue reading Hostcomm Disrupts CRM market with ContactFlow CRM
PRESS RELEASE: Hostcomm, hosted VoIP telephony and cloud contact centre services provider, has partnered with outsourced IT specialists Data Pacific to implement a hosted dialler solution for Diners Club International. Continue reading Hostcomm partners with Data Pacific on Diners Club hosted dialler implementation
PRESS RELEASE: Hostcomm, leading provider of cloud contact centre solutions, challenges thinking surrounding cloud security in contact centres, providing guidance based on proven methods for implementing secure services into the biggest, most complicated networks. Continue reading Unfounded security concerns stalling UK cloud contact centre adoption
PRESS RELEASE: Hostcomm has announced details of its new partnership with the developers of FLG (formerly FLG360), a powerful customer relationship management (CRM) system. Continue reading Hostcomm Integrates Hosted Dialler Services with FLG CRM
Hosted IP services provider Hostcomm announced how its predictive dialler API can be used to connect with CRM databases, making Business Process Automation more accessible for call centres.
By automating key processes, call centres – or any business – can reduce costs and improve efficiency. Now, with the possibility of full CRM database integration, businesses can go beyond basic click to dial and screen pop functionality to fully realise the potential of business process automation. Continue reading Hostcomm Enables Business Process Automation in Call Centres