Tag Archives: IMImobile

IMImobile announces npower as first Apple Business Chat client in the UK

Global cloud communications software and solutions provider IMImobile PLC, announced that one of the largest energy providers in the UK, npower, is its first client on Apple Business Chat. npower will be utilising Apple Business Chat to improve its customer experience for customers looking to switch to a smart meter. Continue reading IMImobile announces npower as first Apple Business Chat client in the UK

Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications

IMImobile, a cloud communications software and solutions provider, has been chosen by Capitec Bank – South Africa’s fastest growing bank – to deliver a centralised client communications hub in order to deliver a more personalised digital banking experience across its base of more than 10 million clients. Continue reading Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications

Embracing conversational commerce: How the rich media of RCS, OTT messaging, and WebRTC will change customer experience

As WhatsApp potentially opens to business users in 2018, and numerous reports predict massive growth for messaging and rich media channels, IMImobile, looks at how brands will be embracing conversational commerce to build innovative customers journeys in 2018… Continue reading Embracing conversational commerce: How the rich media of RCS, OTT messaging, and WebRTC will change customer experience

IMImobile acquires Healthcare Communications UK Limited

IMImobile PLC, a global cloud communications software and solutions provider that helps companies use mobile and digital technologies to communicate and engage with customers, is pleased to announce it has acquired Healthcare Communications UK Limited (“Healthcare Communications”), a leading provider of appointment management and patient experience communications services. Continue reading IMImobile acquires Healthcare Communications UK Limited

IMImobile Enhances Enterprise Digital Communications Strategy with US Acquisition of SUMOTEXT Corporation

IMImobile, a cloud communications software and solutions provider, has announced that it has completed the acquisition of SUMOTEXT Corporation (“SUMOTEXT”), an established US based provider of mobile messaging solutions for government, travel, retail, healthcare, and non-profit organisations. Continue reading IMImobile Enhances Enterprise Digital Communications Strategy with US Acquisition of SUMOTEXT Corporation

Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017

Directors’ Club United Kingdom is delighted to announce the final shortlist for the Virtual Customer Assistant category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017

IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation

IMImobile, a cloud communications software and solutions provider, has been chosen by CarillionAmey to improve their contact centre experience through digital channels, for customers using their services across the defence estate in the UK. Continue reading IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation

IMImobile Consumer Interaction Research finds that 68% of consumers prefer customer service over digital messaging channels

Today, cloud communications software and solutions specialist IMImobile announces findings of its latest ‘Consumer Research Report’, looking at customer service experiences and expectations of 1,000 UK consumers. Continue reading IMImobile Consumer Interaction Research finds that 68% of consumers prefer customer service over digital messaging channels