Tag Archives: inContact

SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone

NICE inContact announced that SpiceCSM has joined the DEVone development program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone

Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses

PRESS RELEASE: Vonage, a leading provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage’s UCaaS cloud solutions, Quality of Service (QoS) via its nationwide MPLS network and SD-WAN solution, SmartWAN, and inContact’s industry-leading contact center technology, delivers an unparalleled customer engagement platform for businesses. Continue reading Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses

inContact Survey Reveals 67 Percent of Consumers Prefer Agent-Assisted Customer Service

PRESS RELEASE: NICE inContact, a NICE company and the leading provider of cloud contact center software unifying omnichannel routing, workforce optimization and analytics, today announced research identifying the quickest and most preferred methods of issue resolution across 10 different customer service channels. Continue reading inContact Survey Reveals 67 Percent of Consumers Prefer Agent-Assisted Customer Service

NICE Announces Closing of inContact Acquisition

PRESS RELEASE: NICE announced that the acquisition of inContact closed today. This game-changing deal brings together two market leaders in contact center applications and contact center cloud, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization (WFO) suite in the cloud. Continue reading NICE Announces Closing of inContact Acquisition

inContact Announces Third Major 2016 Release of Award-Winning Customer Interaction Cloud

PRESS RELEASE: inContact announced the details of its third major release of Customer Interaction Cloud for 2016, version 16.3. Highlights include a modern new interface that unifies and simplifies contact center administration across omnichannel routing and workforce optimization, and adds advanced analytics to provide deep insights into customer experience and agent performance – creating a single, proven solution that is as reliable and scalable as it is cost-effective and flexible. Continue reading inContact Announces Third Major 2016 Release of Award-Winning Customer Interaction Cloud