LivePerson, the enterprise leader in digital customer conversations, and Infinity, the award-winning call analytics platform, announced a partnership to help brands better personalize digital experiences through the power of conversational data and intelligence. Continue reading LivePerson and Infinity partner to help brands better personalize digital experiences through the power of conversational intelligence
Tag Archives: Infinity
Infinity appoints Raj Dass as Chief Commercial Officer
Global call and speech analytics platform Infinity has appointed Raj Dass as Chief Commercial Officer. Raj will support Infinity’s ambitious growth plans by supporting retention, acquisition, and the development of relationships with strategic partners in the contact centre, technology, and media spaces. Continue reading Infinity appoints Raj Dass as Chief Commercial Officer
Poor call centre experiences could cost businesses up to 84% of returning customers
Infinity, the global call intelligence and speech analytics platform, announces the results of its ‘Moments That Matter’ survey, finding that 84% of customers would be less likely to return to a brand after a poor customer call experience. Continue reading Poor call centre experiences could cost businesses up to 84% of returning customers
UK Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals
Infinity, the global call intelligence and speech analytics platform, can reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases. Continue reading UK Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals