Tag Archives: Inisoft

Inisoft and INI Announce Partnership Streamlining Agent Desktop Integration

PRESS RELEASE: Inisoft, one of the UK’s leading software companies, and Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software announced their partnership to streamline agent desktop integration for contact center solutions built upon the powerful Avaya Aura@ Experience Portal (AAEP) platform with the synTelate® desktop application designed for inbound, outbound, and blended contact center environments. Continue reading Inisoft and INI Announce Partnership Streamlining Agent Desktop Integration

Inisoft announces single inbound and outbound call handling solution

PRESS RELEASE: Inisoft limited, one of the UK’s leading software companies are delighted to announce the new release of the synTelate agent desktop application which now includes the latest in enhanced and improved inbound call handling. Using synTelate in conjunction with Avaya’s Proactive Outreach Manager, contact centres can now experience the benefits of a single synTelate scripted agent desktop covering outbound (Predictive, progressive and preview) and inbound calls. Continue reading Inisoft announces single inbound and outbound call handling solution