PRESS RELEASE: Intelecom UK announced year-on-year sales growth of 96% and a series of new customer wins in the last 12 months. Another successful year follows product releases during 2016 which saw WebRTC softphone capabilities, structured instant messaging for Web Chat and standard integration to Oracle’s Siebel CRM and Unified Service Desk for Microsoft Dynamics CRM added to the core product. Continue reading Intelecom UK continues year on year growth with new customers, a new team and real-time product enhancements
PRESS RELEASE: Intelecom UK announced a 122% increase in license revenue for Intelecom Connect during the year ending January 2014. This follows year-on-year growth over the past three years which has seen license revenues treble over that period of time. Intelecom UK is part of Intelecom Group AS, a Norwegian company which currently serves over 900 customers, in 25 countries on 4 continents. Continue reading Intelecom UK dials up rapid growth by doubling license revenue in last 12 months
Klaas van der Leest, Managing Director, Intelecom UK Ltd, shares his top six tips for keeping customers happy in today’s contact centres Continue reading Six tips for putting excellence back into the customer experience
BLOG: Klaas van der Leest, Managing Director, Intelecom UK Ltd, shares his top five tips for successful social media customer service in contact centres.
Love it or loath it, social media is here to stay. Customers enjoy the immediacy of using IM, Twitter or Facebook to share information and ideas. People expect to interact using their PCs, tablets, mobile phones and other personal electronic devices. Continue reading Contact Centre as a Service: Getting started with Social Customer Service
BLOG: Klaas van der Leest, UK Managing Director, Intelecom UK Ltd says it’s time to connect the two to create the perfect customer experience Continue reading Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO): a winning combination