Tag Archives: Intelecom

Intelecom adds enhanced Chat functionality to Connect

Intelecom Group AS has announced enhancements to the Chat solution and Media Archive options in Connect, its flexible contact centre in the cloud. The latest release of Connect sees the launch of a new Chat function with enhanced handling of simultaneous enquiries and improved visible interactivity. In addition, calls in the Media Archive within Connect Control can now be displayed graphically to provide better complaint resolution and call retrieval.  Continue reading Intelecom adds enhanced Chat functionality to Connect