Tag Archives: IntelliResponse

New [24]7 Virtual Agent Technology Enables Seamless Online Customer Service

PRESS RELEASE: [24]7, the intuitive customer experience firm, announced today that it is launching the [24]7 Virtual Agent solution at the Gartner Customer Strategies and Technologies Summit in London. As a result of its acquisition of IntelliResponse, the global market leader in enterprise virtual agent technology in 2014, [24]7’s virtual agent solution will be powered by IntelliResponse’s proven technology that serves over 160 customers across 450+ deployments in the health insurance, financial services, telecommunications, education and utilities sectors around the world. Continue reading New [24]7 Virtual Agent Technology Enables Seamless Online Customer Service

Bank of Internet USA Debuts New Online Self-Service Capabilities – Powered by IntelliResponse

PRESS RELEASE: IntelliResponse, provider of the most widely deployed enterprise virtual agent technology , today announced that Bank of Internet USA – America’s oldest and most trusted internet bank – has implemented the IntelliResponse Virtual Agent technology platform on their website. Using the solution, Bank of Internet USA customers can ask natural language questions online at any time of the day, and receive instant, accurate answers through their new Have a Question? feature. Continue reading Bank of Internet USA Debuts New Online Self-Service Capabilities – Powered by IntelliResponse

[24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement

PRESS RELEASE: [24]7 announced the strategic acquisition of IntelliResponse, a provider of digital self-service technology solutions for the enterprise. IntelliResponse is the industry leader in virtual agent and self-service technology and has 160 customers and over 450 global deployments in financial services, telecommunications and utilities. [24]7’s all cash acquisition of IntelliResponse creates a company with the most diverse and comprehensive suite of customer service solutions in the industry. Continue reading [24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement

USE Credit Union Selects IntelliResponse Virtual Agent To Increase Online Member Engagement

PRESS RELEASE: IntelliResponse, provider of the most widely-deployed enterprise Virtual Agent Technology, today announced that San Diego-based USE Credit Union has deployed the entire IntelliResponse Virtual Agent technology platform, which includes Answers, Voices and Offers, in order to optimize their online member experience. Continue reading USE Credit Union Selects IntelliResponse Virtual Agent To Increase Online Member Engagement

IntelliResponse Named Winner of 2014 Call Center Week Excellence Award for “Best Technology Solution Provider”

PRESS RELEASE: IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Week Excellence Award for “Best Technology Solution Provider”. Continue reading IntelliResponse Named Winner of 2014 Call Center Week Excellence Award for “Best Technology Solution Provider”