Interactions, the world leader in conversational artificial intelligence (AI), announced that it has acquired another landmark patent. Continue reading Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience
Tag Archives: Interactions
Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Centre Compliance in a Work-from-Anywhere (WFA) Environment
Interactions, the world leader in conversational AI, launched Trustera, the first and only real-time, audio-sensitive redaction platform. Continue reading Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Centre Compliance in a Work-from-Anywhere (WFA) Environment
Interactions Continues to Reshape the Customer Experience Marketplace in Collaboration with NVIDIA Riva
Interactions, the world leader in conversational artificial intelligence (AI), announced a go-to-market collaboration with NVIDIA Riva to reshape the customer experience in the contact centre and beyond. Continue reading Interactions Continues to Reshape the Customer Experience Marketplace in Collaboration with NVIDIA Riva
Understanding America’s Love-Hate Relationship with AI in Customer Care
Today, companies want to take advantage of every channel available to reach their customers: text, phone, webchat, email, social messenger apps, and more are in the mix. With this array of options, companies have more opportunity than ever to interact with their customers and build loyalty and trust. Yet with so many choices, getting it right—supporting customer conversations in the manner people want, while also being efficient—is of critical importance. Continue reading Understanding America’s Love-Hate Relationship with AI in Customer Care
Interactions Announces Mark Quinlivan as President
Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care announced that Mark Quinlivan has joined the company as President. Quinlivan comes to Interactions with more than 25 years of leadership experience domestically and internationally, both with startups and multi-billion dollar companies. Continue reading Interactions Announces Mark Quinlivan as President
Interactions Named to Forbes’ Next Billion-Dollar Startups List
Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, has been named to Forbes’ Next Billion-Dollar Startup List for 2017. The list highlights the 25 companies Forbes’ editorial staff, TrueBridge Capital Partners and venture firms believe are most likely to reach $1 billion or more in valuation in the near future. Continue reading Interactions Named to Forbes’ Next Billion-Dollar Startups List