Tag Archives: IP Integration

IP Integration Partners with CallMiner for Rapid Deployment of Engagement Analytics

IP Integration (IPI), a leading provider of customer engagement solutions, is enhancing its offer to contact centre clients of all sizes and across all industries following a partnership agreement with CallMiner, the award-winning platform provider of speech and customer engagement analytics. Continue reading IP Integration Partners with CallMiner for Rapid Deployment of Engagement Analytics

BT Wholesale and Avaya Cloud Solution becomes a reality with IP Integration securing Advanced Payment Solutions (APS) as its first client

PRESS RELEASE: IP Integration announces that it has secured APS as its first customer for the BT Wholesale Avaya Cloud Solution. The move will enable APS to transform its customer contact strategy that supports the digital banking solutions it provides to consumers, businesses and local government. Continue reading BT Wholesale and Avaya Cloud Solution becomes a reality with IP Integration securing Advanced Payment Solutions (APS) as its first client

Sentiment announces collaboration with IP Integration to deliver seamless social customer service solution

PRESS RELEASE: Sentiment, a leading provider of social customer service tools announced a partnership with IP Integration to transform social interactions in the contact centre. Social is something that brands simply cannot ignore and the two companies will pool their expertise to provide a complete engagement solution, that integrates social interactions and data with more traditional voice and email channels to meet consumer demands for a seamless customer experience. Continue reading Sentiment announces collaboration with IP Integration to deliver seamless social customer service solution

Best Enterprise Contact Centre 2015 for IP Integration

PRESS RELEASE: IP Integration was crowned ‘Best Enterprise Contact Centre 2015’ at the prestigious Comms National Awards which took place at the Connaught Rooms on Thursday 22nd October. The prize was awarded for the company’s work transforming The Caravan Club’s customer service infrastructure over the past year and a half. Continue reading Best Enterprise Contact Centre 2015 for IP Integration