Tag Archives: IPsoft

Technology

Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service

IPsoft’s AI platform, Amelia, is recognized as a recommended product by industry analyst firm Forrester, in a new report published1. Across ten evaluation criteria for virtual agents, IPsoft, the digital labor company, was the only company to achieve eight differentiated rankings. Continue reading Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service →

Product Launch

IPsoft Introduces the Most Human AI Technology on the Market

IPsoft, the digital labor company, has leapfrogged the current AI market by introducing the most comprehensive and human artificial intelligence platform available today, Amelia. The evolution of Amelia connects AI into the very heart of the enterprise and drives value all the way from front office to back office. Leveraging a unique combination of humanlike intelligence and machine powered analytics, Amelia will allow enterprises to scale customer interactions and transform end to end processes in order to become digital frontrunners. Continue reading IPsoft Introduces the Most Human AI Technology on the Market →

Partnerships

IPsoft Collaborates with Penn State University to Advance Education and Innovation in Artificial Intelligence Technologies

IPsoft, the leading digital labor company announced a strategic relationship with Penn State University to advance the development of the autonomic and cognitive technologies that form the backbone of artificial intelligence. Through education, research and hands-on engagement, Penn State and IPsoft will prepare future leaders with the skills and knowledge they need to thrive in a leading-edge organization, where human and digital employees work together to realize competitive advantage. Continue reading IPsoft Collaborates with Penn State University to Advance Education and Innovation in Artificial Intelligence Technologies →

Awards

IPsoft’s Amelia Wins UK National Innovation Award for Live Chat 2017

NIA17-winner-BadgePRESS RELEASE: London, March 8, 2017 — Directors’ Club United Kingdom are delighted to announce IPsoft as the winner of the Live Chat Innovation category of this year’s UK National Innovation Awards. Continue reading IPsoft’s Amelia Wins UK National Innovation Award for Live Chat 2017 →