Tag Archives: iQor

iQor and AmplifAI Join Forces to Revolutionize Call Centre Performance With Interaction Analytics and AI

iQor, a leading global provider of business process outsourcing (BPO) solutions, is proud to announce its strategic partnership with AmplifAI, the leading AI-driven performance enablement platform dedicated to leveraging data to create personalized environments for employee success. Continue reading iQor and AmplifAI Join Forces to Revolutionize Call Centre Performance With Interaction Analytics and AI

iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One

A U.S. utility saved $3 million in Year One of partnership with iQor through strategic outsourcing to Trinidad and integrated digital services. The utility selected iQor as their first and only business process outsourcing (BPO) partner over several BPOs recognized as Leaders in Gartner’s 2022 Magic Quadrant for Customer Service. Continue reading iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One

iQor’s Strategic Outsourcing Partnership With US-Based Energy Company Yields $14M in Annualized Customer Service Savings

A Fortune 500 client in the energy industry realized $14 million in annualized savings after selecting iQor. The company selected iQor as their first and only business process outsourcing (BPO) partner over several Gartner Magic Quadrant leaders in Customer Service. Continue reading iQor’s Strategic Outsourcing Partnership With US-Based Energy Company Yields $14M in Annualized Customer Service Savings