Tag Archives: Jacada

Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification

Jacada, a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe. Continue reading Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification

Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions

Jacada announced an equity investment of $4.5 million from multiple investors including Israel Growth Partners (IGP), a Private Equity investment firm and other existing shareholders. In support of Jacada’s history of solid execution and focused Customer Service Automation vision, the funds will be targeted at expediting development of innovative automation and bot technology used to drive efficiency in customer service operations. Continue reading Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions

Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017

Directors’ Club United Kingdom is delighted to announce the final shortlist for the Virtual Customer Assistant category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017

Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership

Jacada announced that Jacada Visual IVR will be launched for the first time in Japan by Dimension Data Japan (DDJ) in collaboration with its partner NTT-Neomeit. The launch of “AQStage Visual IVR” is designed in response to the demand of reducing the volume of calls entering contact centers as well as to shorten call handle times. Continue reading Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership

Jacada Wins Omni Channel Provider of the Year Excellence Award

Jacada announced that it has been chosen as the Omni Channel Provider of the Year at the 2017 Call Center Week Excellence Awards. In recognition of Jacada’s innovative Visual IVR implementations, the award was presented to recognize superior thinking, creativity, and execution within the customer service industry. Continue reading Jacada Wins Omni Channel Provider of the Year Excellence Award

UK University Implements Jacada Ticket Guidance to Streamline Admissions Processing

PRESS RELEASE: Jacada announced that the top university in the UK’s East Midlands, Derby University, has selected Jacada Ticket Guidance as a Zendesk-integrated solution to assist the organization’s Admissions and Marketing departments during student recruitment. Continue reading UK University Implements Jacada Ticket Guidance to Streamline Admissions Processing

Leading Global Appliance Manufacturer Selects Jacada Visual IVR to Improve Self-Service as Part of Digital Initiative

PRESS RELEASE: Jacada announced that one of the largest suppliers of appliances in the world has chosen Jacada Visual IVR to add efficiency to the customer experience, while creating time and cost savings for the contact center. The appliance manufacturing giant will implement Jacada Visual IVR in a manner that will enable consumers to schedule, reschedule, and cancel appliance delivery and installation with ease through a “no-app-needed” visual interface. Continue reading Leading Global Appliance Manufacturer Selects Jacada Visual IVR to Improve Self-Service as Part of Digital Initiative

Jacada Visual IVR Available on the Cisco dCloud Demonstration Platform

PRESS RELEASE: Jacada announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, available worldwide. The Cisco dCloud is a self-service demonstration environment that provides Customers and Partners a fully implemented and scripted Customer Care demonstration environment that is continually upgraded to be able to demonstrate the latest functionality and scenarios as new contact center product releases come out. Continue reading Jacada Visual IVR Available on the Cisco dCloud Demonstration Platform