Tag Archives: KANA

Queensland’s Policelink Wins KANA Award for Customer Contact Centre Experience Innovation

PRESS RELEASE: KANA® Software, A Verint® Company announced that Policelink—a division of the Queensland Police Service—has been presented with its “Channel Shift Champion” award, recognising customer engagement impact the organisation achieved by introducing new digital customer service channels. The KANA Enterprise customer service solution, used by organizations globally to help transform their customer engagement initiatives, was deployed to transform the Policelink contact centre into a multichannel contact centre environment with an option for the public to report incidents online. Continue reading Queensland’s Policelink Wins KANA Award for Customer Contact Centre Experience Innovation

KANA Customers Stand Out for Achievements in Optimizing Customer Engagement

PRESS RELEASE: KANA Software announced the winners of its CONNECT 2014 Customer Awards Program. This year’s recipients were recognised across seven award categories for outstanding performance in driving customer and citizen engagement across their commercial and public sector organisations using KANA solutions. Continue reading KANA Customers Stand Out for Achievements in Optimizing Customer Engagement

Joint Verint-KANA Cloud-Based Solution Extends Customer Engagement Optimization Portfolio

PRESS RELEASE: Verint® Systems Inc. launched Verint Engagement Analytics™, a new offering that provides Actionable Intelligence® surrounding the journeys customers take across the rapidly expanding array of channels they use to connect to companies. Verint Engagement Analytics is a cloud-based software and services offering that delivers an unprecedented analytics experience through dynamic dashboards, advanced data visualization tools and sophisticated engagement capabilities. Continue reading Joint Verint-KANA Cloud-Based Solution Extends Customer Engagement Optimization Portfolio

Verint and KANA to Showcase Customer Engagement Optimization Solutions at Gartner Customer 360 Summit

Verint LogoPRESS RELEASE: Verint® Systems Inc. and KANA® Software, A Verint Company, today announced participation in the Gartner Customer 360 Summit taking place in Orlando May 19-21. Verint and KANA will exhibit their combined capabilities for customer engagement optimization and share how this collective solution set is helping organizations optimize the workforce, enhance business processes and enrich customer interactions to transform customer journeys and achieve key business objectives. Continue reading Verint and KANA to Showcase Customer Engagement Optimization Solutions at Gartner Customer 360 Summit