Tag Archives: KnoahSoft

KnoahSoft expands multi-vendor integration support to include Avaya Aura Contact Center and Avaya Contact Center Select

PRESS RELEASE: KnoahSoft, a global workforce optimization solutions provider, announced today that version 4.5 of its comprehensive Workforce Optimization suite, Harmony, is generally available. Continue reading KnoahSoft expands multi-vendor integration support to include Avaya Aura Contact Center and Avaya Contact Center Select

KnoahSoft Announces General Availability of Harmony™ Cloud

PRESS RELEASE: KnoahSoft that its new Harmony™ Cloud solution is generally available. KnoahSoft Harmony™ Cloud is a secure, enterprise-ready Workforce Optimization (WFO) solution delivered as a software-as-a-service (SaaS) application. For as little as $20 per month per agent, contact centers can leverage KnoahSoft Harmony™ Cloud to improve productivity and efficiency while reducing costs and enhancing the overall customer experience. Continue reading KnoahSoft Announces General Availability of Harmony™ Cloud

8×8 and KnoahSoft Partner to Deliver Out-of-the-Box, Cloud-Based Contact Centre Quality Management Solution

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud contact centre, unified communications and collaboration solutions, and KnoahSoft, a workforce optimisation (WFO) solutions provider announced a partnership to deliver a bundled, cloud-based contact cente solution. The new offering combines KnoahSoft’s enterprise-level interaction recording, quality management, coaching, learning, and analytics functionality with 8×8’s market leading multi-channel customer interaction management capabilities to help users better optimise call centre staff performance. Continue reading 8×8 and KnoahSoft Partner to Deliver Out-of-the-Box, Cloud-Based Contact Centre Quality Management Solution