Tag Archives: live chat

Zendesk Acquires Live Chat Leader Zopim

PRESS RELEASE: Zendesk, Inc. announced today that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform. The acquisition will provide customers of both companies with new options for purchasing and using Zendesk and Zopim together. Continue reading Zendesk Acquires Live Chat Leader Zopim

LogMeIn helps businesses redefine how they engage with Mobile Customers with new release of BoldChat

PRESS RELEASE: LogMeIn, Inc. unveiled a new release of BoldChat, its live chat and multichannel customer engagement software, to help businesses deliver a superior customer experience for the rapidly growing number of mobile web users. Building on BoldChat’s advanced mobile capabilities, the release introduces new ways for businesses to accelerate their mobile engagement strategies and customize simple, elegant live chat capabilities for mobile visitors. As a result, businesses can interact with their customers on virtually any device, at the right time and in the right context to increase satisfaction and boost sales. Continue reading LogMeIn helps businesses redefine how they engage with Mobile Customers with new release of BoldChat

ChatBee, the Live Chat Service, is Launched Helping Companies Increase Conversion Rate and Sales

ChatBee provides a unique Live Chat Outsourcing Service that allows potential and existing customers to communicate directly with one of their professionally trained Live Chat agents, without the client needing one of their existing staff constantly monitoring the computer. Alex Dutton, Marketing Director at ChatBee, explains, “Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. 58% of U.S. consumers say they’ve interacted with an e-retailer using live chat, up from 54% last year, according to a new E-tailing Group.”  Continue reading ChatBee, the Live Chat Service, is Launched Helping Companies Increase Conversion Rate and Sales