Tag Archives: LivePerson

Over record-breaking Cyber Weekend, customer service messaging is clear winner with 160% year over year growth

LivePerson, the leading provider of cloud mobile and online business messaging solutions, reported a record amount of growth in messaging communications through its platform during Cyber Weekend, the five-day period between Thanksgiving and Cyber Monday. Continue reading Over record-breaking Cyber Weekend, customer service messaging is clear winner with 160% year over year growth

Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey

Augment, a leader in customer experience-driven artificial intelligence, announced a collaboration with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times. Continue reading Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey

LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers

liveperson_logoLivePerson, a leading provider of cloud mobile and online business messaging solutions, is powering a new mobile messaging option at Hawaiian Airlines, giving travelers a simpler and faster way to connect with the airline. Two-way SMS messaging is an innovative and low-stress solution for passengers to receive personal customer service assistance, rather than the industry-standard voice call and IVR tree. Continue reading LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers

Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT

BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully deployed an award-winning Webchat capability as part of its integrated Self Service Centre engagement strategy. Continue reading Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT

LivePerson and IBM Watson Announce New Offering to Transform Customer Care

liveperson_logoLivePerson, a leading provider of cloud mobile and online business messaging solutions, and IBM have announced LiveEngage with Watson, the first global, enterprise-scale, out-of-the-box integration of Watson-powered bots with human agents. The new offering combines IBM’s Watson Virtual Agent technology with LivePerson’s LiveEngage platform, allowing brands to rapidly and easily deploy conversational bots that get smarter with each interaction, and lets consumers message those brands from their smartphone – via the brand’s app, SMS, Facebook Messenger, or even the brand’s mobile site – instead of having to call an 800 number. Continue reading LivePerson and IBM Watson Announce New Offering to Transform Customer Care

LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform

liveperson_logoLivePerson, the leading provider of cloud mobile and online business messaging solutions, has launched the world’s first enterprise bot management platform. Designed to run multiple bots at scale in the digital, marketing and care operations of large brands, LiveEngage for Bots is an extension of its LiveEngage platform, and allows these brands to deploy, manage, and measure bots in one place, directly alongside human workers. Continue reading LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform

LivePerson, Google open new AdWords click-to-message ad extensions to large enterprises

liveperson_logoLivePerson is the first company to launch a way for large brands to use the AdWords click-to-message ad extension. The ad extension, rolling out generally in the coming weeks, lets consumers message an advertiser via SMS, directly from a pay-per-click ad. LivePerson makes this work for large enterprises by routing these messages intelligently to the brand’s sales and service professionals on its LiveEngage platform. Continue reading LivePerson, Google open new AdWords click-to-message ad extensions to large enterprises

HGS and LivePerson Announce Strategic Alliance to Provide Messaging as a Service

liveperson_logoHinduja Global Solutions Limited (HGS) announced a global strategic alliance with leading mobile and online messaging provider LivePerson to empower stronger customer engagement via DigiCHAT, a core capability within HGS’s DigiCX suite of services. Through the alliance, HGS will integrate LivePerson’s messaging platform LiveEngage® as a strategic option to power its DigiCHAT, DigiTEXT and DigiSOCIAL service offerings. Continue reading HGS and LivePerson Announce Strategic Alliance to Provide Messaging as a Service