Tag Archives: LiveVox

LiveVox Receives 2016 CUSTOMER Magazine Product of the Year Award for its TCPA Risk Mitigation Dialing Systems, The Four Clouds

PRESS RELEASE: LiveVox announced that it was honored with the 2016 CUSTOMER Product of the Year Award for its industry leading TCPA-focused dialing systems, The Four Clouds. LiveVox’s Four Clouds is an array of risk mitigation dialing systems that provide the flexibility and speed needed to cost-effectively optimize the tradeoff between risk and efficiency for each business requirement. Continue reading LiveVox Receives 2016 CUSTOMER Magazine Product of the Year Award for its TCPA Risk Mitigation Dialing Systems, The Four Clouds

Aspect Software and LiveVox Announce Combined Contact Center Solution with Aspect EQ Workforce Management in the Cloud

PRESS RELEASE: Aspect Software and LiveVox announced that Aspect EQ Workforce Management is now available directly from LiveVox in the Aspect Cloud and pre-integrated with the LiveVox platform. The combined solution accelerates and simplifies the integration between these cloud platforms resulting in a highly efficient contact center able to manage outbound, inbound and self-service interactions while using the right number of agents with the right skills at the right time. Continue reading Aspect Software and LiveVox Announce Combined Contact Center Solution with Aspect EQ Workforce Management in the Cloud

LiveVox Receives 2015 CUSTOMER Product of the Year Award for its Robust Cloud Compliance Suite

PRESS RELEASE: LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it was awarded the 2015 CUSTOMER Product of the Year Award for its extensive cloud-enabled compliance capabilities that help businesses cost-effectively optimize the tradeoff between risk and efficiency for each business strategy. The award was given by CUSTOMER Magazine, a publication focused on the call/contact center, CRM and teleservices industries. Continue reading LiveVox Receives 2015 CUSTOMER Product of the Year Award for its Robust Cloud Compliance Suite

LiveVox Establishes Canadian Data Center to Bring Advanced Cloud Contact Center Capabilities to Market

PRESS RELEASE: LiveVox Inc., a leading provider of cloud contact centre solutions for enterprise operations, announced it has established a data centre in Toronto, Canada leveraging global cloud, hosting and colocation provider, CenturyLink. The new data centre will enable Canadian-focused contact centres to leverage LiveVox’s leading cloud solutions, including the ability to achieve greater levels of security in terms of both redundancy and data management. Continue reading LiveVox Establishes Canadian Data Center to Bring Advanced Cloud Contact Center Capabilities to Market

LiveVox announces Investment by Golden Gate Capital

PRESS RELEASE: LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it has received a majority investment by Golden Gate Capital, a private equity investment firm with over $12 billion in committed capital specializing in high-growth, platform-based companies. LiveVox will continue to operate as an independent company and join Golden Gate Capital’s overall portfolio which includes other leading software and contact center technology providers. The additional resources will be leveraged to accelerate LiveVox’s current market growth into existing, global and inbound markets through product, services, infrastructure, and partnership expansions.Golden Gate Capital is a privately held enterprise and holds investments in more than 35 companies. Continue reading LiveVox announces Investment by Golden Gate Capital

Aspect Software announces strategic alliance with LiveVox

PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, and LiveVox, a leading provider of cloud contact centre solutions for business process outsourcers, today announced a strategic alliance to deploy, market, and sell a comprehensive portfolio of cloud-based services and solutions. Under the agreement, Aspect and LiveVox will collaborate to deliver industry-leading SaaS and PaaS solutions. Continue reading Aspect Software announces strategic alliance with LiveVox