Tag Archives: LogMeIn

Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

LogMeIn announced that its flagship intelligent customer engagement product, Bold360, was named a winner of the 2018 SaaS Awards for Best Product for Customer Services/ CRM. This global program celebrates the best and brightest in cloud computing and Bold360 was honored for its proven ability to help businesses support their customers in truly innovative ways. Continue reading Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

New Study Spotlights Divide Between Businesses and Consumers Over Definition of “Good” Customer Experience

LogMeIn released a new study designed to analyze the business impact and consumer attitudes of today’s customer journey. The LogMeIn 2018 AI Customer Experience Study surveyed over 5,000 respondents made up of both business leaders and consumers around the globe. The research found that over one-third of consumers were not impressed with their customer journey, citing an average or poor experience with 83% of consumers citing that they had at least one issue while interacting with a brand. Continue reading New Study Spotlights Divide Between Businesses and Consumers Over Definition of “Good” Customer Experience

LogMeIn Helps Marketers Create Better Content with the Next Generation of GoToWebinar

LogMeIn announced that it has launched a completely redesigned user interface for webinar organizers, bringing about the next generation of GoToWebinar, the market-leading webinar tool. The new experience gives customers creating content on GoToWebinar improved usability, including a fully mobile-responsive layout, easier onboarding and in-product tips and tricks, an all-in-one webinar dashboard, additional analytics and more. Continue reading LogMeIn Helps Marketers Create Better Content with the Next Generation of GoToWebinar

LogMeIn Wins 2017 KMWorld Promise Award for Artificial Intelligence Solution, Nanorep

LogMeIn announced that Nanorep, its innovative digital self-service, chatbot and virtual assistant solution, has been named the winner of the 2017 KMWorld Promise Award sponsored by KMWorld Magazine. The KMWorld Awards recognize companies that implement and integrate knowledge management practices into business processes and work with clients to ensure they reach their goals. Continue reading LogMeIn Wins 2017 KMWorld Promise Award for Artificial Intelligence Solution, Nanorep

LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio

LogMeIn announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company. Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive. Continue reading LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio

LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360

LogMeIn introduced Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to interact with customers and get a real-time 360-degree view of all touchpoints and contextual data in a single solution. Through a powerful combination of popular digital engagement channels, support tools, and a unified interface, Bold360 is taking on the traditional customer service market by bridging the gap between the customer and vital business information; helping companies deliver the immediate and personalized experience today’s consumers expect. Continue reading LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360

Endsleigh Insurance Launches Video Claims Service Powered by LogMeIn Rescue Lens

LogMeIn announced that Endsleigh, the UK’s leading student insurance provider , has selected Rescue Lens, LogMeIn’s award-winning interactive mobile video support offering to power Endsleigh’s video-aided claims service. Continue reading Endsleigh Insurance Launches Video Claims Service Powered by LogMeIn Rescue Lens

New Study Reveals Two-thirds of Product Companies Not Taking Full Advantage of IoT Data

PRESS RELEASE: Xively by LogMeIn, Inc. released the findings of a new commissioned study conducted by Forrester Consulting on behalf of LogMeIn, Simplifying the Complexity of IoT, that reveals product companies may be missing a huge opportunity when it comes to their Internet connected products. The research found that while many companies (51% of those surveyed) are collecting data from their connected products, only about one-third are actually using this data to create actionable insights to benefit customers and expand business opportunities. Continue reading New Study Reveals Two-thirds of Product Companies Not Taking Full Advantage of IoT Data

LogMeIn Puts the Focus on the Customer with New Rescue Lens Video Support Offering

LogMeIn introduced Rescue Lens, a new interactive mobile video support offering based on the revolutionary namesake feature in LogMeIn’s professional remote support product, LogMeIn Rescue. Rescue Lens gives businesses a way to let their customers use virtually any mobile smartphone camera to visually walk customer service or claims agents through an issue via live HD streaming video, eliminating the need to rely on the untrained eye or second hand descriptions. Continue reading LogMeIn Puts the Focus on the Customer with New Rescue Lens Video Support Offering