Tag Archives: London City Airport

London City Airport implements real-time customer feedback system

PRESS RELEASE: Passengers can now provide live ‘smart’ feedback on their London City Airport experience – from the quality of customer information to cleanliness of toilets – which airport staff will use to improve passenger journeys. The airport has introduced Feedback Now consoles throughout the terminal this week which allow customers to rate their satisfaction for different aspects of their journey. Continue reading London City Airport implements real-time customer feedback system