Tag Archives: Maintel

Maintel company Callmedia launches Expert Contact for Skype for Business

PRESS RELEASE: Callmedia, a Maintel company, has launched a new version of its flagship Callmedia Expert Contact™ product which is compatible with Microsoft® Skype® for Business. Callmedia Expert Contact allows contact centres to support customers across voice, email, web, social and mobile channels to deliver genuine omni-channel contact. UK based Callmedia is bringing its 20 years’ experience in contact centres to users of Microsoft’s market-leading UC platform. The new version is available on-premise or in the cloud, via both purchase and rental models. Continue reading Maintel company Callmedia launches Expert Contact for Skype for Business

Maintel’s integration of Azzurri takes shape

PRESS RELEASE: Maintel announces an important update to the integration of Azzurri Communications following the acquisition in May this year. As of today, the business will trade under the single brand of “Maintel” and will begin to operate as a single integrated business across all functions of sales, operations and finance. Also from today, Maintel will introduce an updated web presence, with all customers accessing a single Maintel customer portal. Continue reading Maintel’s integration of Azzurri takes shape

Maintel partners with Interactive Intelligence for omnichannel contact centre support

PRESS RELEASE: Leading systems integrator and managed services provider Maintel has partnered with customer engagement solutions vendor Interactive Intelligence to provide customers with a flexible omnichannel contact centre environment and bring cost reductions to the enterprise. Continue reading Maintel partners with Interactive Intelligence for omnichannel contact centre support

Transformational Year at Maintel Sees Revenue Surge 35%

PRESS RELEASE: Maintel, the telecoms and data managed services company, today announced revenues of £41.9m for 2014, climbing from £31.1m the previous year. The 35% boost in revenue reflects the success of its acquisitions of Datapoint and Proximity, and organic growth with recurring revenue at 73% – all while sustaining strong margins. Continue reading Transformational Year at Maintel Sees Revenue Surge 35%

Maintel Cloud – powered by Avaya Launches

PRESS RELEASE: Maintel, the telecoms and data managed services company, has announced its latest cloud offering, Maintel Cloud – powered by Avaya. The carrier grade service, targeted at mid-market enterprises, leverages the full capabilities of the Avaya Aura® Contact Centre and Unified Communications product suites, part of Avaya’s customer and team engagement portfolio, delivered as a secure cloud utility service. Continue reading Maintel Cloud – powered by Avaya Launches