Tag Archives: Medallia

CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact centre engagement analytics with those of Medallia’s feedback solutions to provide comprehensive Voice of the Customer (VOC) insight within a cloud-based integrated offering. Continue reading CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback

Introducing Medallia for Digital

Medallia announced Medallia for Digital™, a key component of Medallia Experience Cloud™, empowering companies to get a 360 degree view of the customer across all touchpoints. The solution enables companies to capture feedback from customers on the web and mobile and integrate it with data from retail stores, contact centers, and other touch points. Continue reading Introducing Medallia for Digital

Medallia Launches New Powerful Self-Service Capabilities

Medallia announced a powerful update to Medallia Experience Cloud™ called Admin Suite that gives companies even greater control over their customer feedback programs. With Admin Suite, companies can now – without assistance from Medallia or systems integrators – author customer surveys from scratch, modify existing surveys that are already live, and create new reports from survey data. Continue reading Medallia Launches New Powerful Self-Service Capabilities

Medallia Introduces the Future of Customer Experience

Medallia unveiled Medallia Experience CloudTM, which brings together machine and human learning on a single platform. Processing massive amounts of customer data, Medallia’s advanced machine learning capabilities uncover key insights that empower people to take meaningful action that improve the customer experience, and ultimately, the bottom line. Continue reading Medallia Introduces the Future of Customer Experience

Medallia Acquires Digital Voice of Customer Leader Kampyle

Medallia announced that it has acquired Kampyle, Ltd., the best-of-breed software platform for capturing customer feedback on digital and mobile channels. Effective today, Medallia will offer a new product solution, Medallia Digital™, that combines Medallia’s powerful data analytics platform with Kampyle’s state-of-the-art web and mobile feedback capture capabilities. Continue reading Medallia Acquires Digital Voice of Customer Leader Kampyle

MassMutual Selects Medallia to Implement Real-time Customer Engagement Program for Retirement Plans

How do you improve award-winning customer service and industry-leading client retention rates for retirement plans? If you’re Massachusetts Mutual Life Insurance Co. (MassMutual), you incorporate real-time customer feedback and response capabilities for immediate satisfaction and improvement. Continue reading MassMutual Selects Medallia to Implement Real-time Customer Engagement Program for Retirement Plans