Tag Archives: Multichannel

Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management

PRESS RELEASE: Evolve IP, The Cloud Services Company™, announced the release of Evolve Contact Suite, a comprehensive multi-channel solution for its award-winning contact center. The suite delivers significant new capabilities and customizable, integrated tools that contact center managers need to create outstanding customer experiences, optimize agent productivity and drive insight-based business intelligence decisions. Continue reading Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management

Calabrio Launches Platform for the Modern Multichannel Contact Centre

PRESS RELEASE: Calabrio announced its Calabrio ONE multitenant cloud platform, providing omnichannel contact centers with the freedom to deploy workforce optimization (WFO) software in the cloud, on-premises or as a hybrid approach without sacrificing functionality or ease-of-use. Contact centers today are experiencing their own digital transformation and are deploying multichannel support and service options for customers, including web, chat, email, voice calls, social media and mobile interactions. Continue reading Calabrio Launches Platform for the Modern Multichannel Contact Centre

[24]7 Recognized as a Leading Predictive Analytics Provider for Multichannel Customer Care in the latest Opus Research Report

PRESS RELEASE: [24]7, the intuitive customer experience company, today announced that it has been identified as one of the leading predictive analytics providers for multichannel customer care in Opus Research’s new report, Predictive Analytics: Using Big Data to Improve Multi-channel Customer Care, published April 2014. Continue reading [24]7 Recognized as a Leading Predictive Analytics Provider for Multichannel Customer Care in the latest Opus Research Report

JS Bank signs Multi Channel Contact Center Project with C Square Consulting

PRESS RELEASE: In line with its vision to provide quality and innovative banking products and services to its customers, JS Bank has selected ‘Genesys’, the world’s leading provider of Contact Center Solutions, which will be deployed by C-Square Consulting. Continue reading JS Bank signs Multi Channel Contact Center Project with C Square Consulting

Avaya “Right-sizes” Contact Center Solutions for Midsize Businesses

PRESS RELEASE: Avaya today announced Avaya Contact Center Select, the latest addition to its customer experience management solutions for midsized businesses. Avaya Contact Center Select offers sophisticated, multichannel contact center capabilities with the simplicity needed by a midsize organization. Continue reading Avaya “Right-sizes” Contact Center Solutions for Midsize Businesses