Tag Archives: Multichannel

Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management

PRESS RELEASE: Evolve IP, The Cloud Services Company™, announced the release of Evolve Contact Suite, a comprehensive multi-channel solution for its award-winning contact center. The suite delivers significant new capabilities and customizable, integrated tools that contact center managers need to create outstanding customer experiences, optimize agent productivity and drive insight-based business intelligence decisions. Continue reading Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management

Calabrio Launches Platform for the Modern Multichannel Contact Centre

PRESS RELEASE: Calabrio announced its Calabrio ONE multitenant cloud platform, providing omnichannel contact centers with the freedom to deploy workforce optimization (WFO) software in the cloud, on-premises or as a hybrid approach without sacrificing functionality or ease-of-use. Contact centers today are experiencing their own digital transformation and are deploying multichannel support and service options for customers, including web, chat, email, voice calls, social media and mobile interactions. Continue reading Calabrio Launches Platform for the Modern Multichannel Contact Centre

[24]7 Recognized as a Leading Predictive Analytics Provider for Multichannel Customer Care in the latest Opus Research Report

PRESS RELEASE: [24]7, the intuitive customer experience company, today announced that it has been identified as one of the leading predictive analytics providers for multichannel customer care in Opus Research’s new report, Predictive Analytics: Using Big Data to Improve Multi-channel Customer Care, published April 2014. Continue reading [24]7 Recognized as a Leading Predictive Analytics Provider for Multichannel Customer Care in the latest Opus Research Report

JS Bank signs Multi Channel Contact Center Project with C Square Consulting

PRESS RELEASE: In line with its vision to provide quality and innovative banking products and services to its customers, JS Bank has selected ‘Genesys’, the world’s leading provider of Contact Center Solutions, which will be deployed by C-Square Consulting. Continue reading JS Bank signs Multi Channel Contact Center Project with C Square Consulting

Avaya “Right-sizes” Contact Center Solutions for Midsize Businesses

PRESS RELEASE: Avaya today announced Avaya Contact Center Select, the latest addition to its customer experience management solutions for midsized businesses. Avaya Contact Center Select offers sophisticated, multichannel contact center capabilities with the simplicity needed by a midsize organization. Continue reading Avaya “Right-sizes” Contact Center Solutions for Midsize Businesses

LogMeIn helps businesses redefine how they engage with Mobile Customers with new release of BoldChat

PRESS RELEASE: LogMeIn, Inc. unveiled a new release of BoldChat, its live chat and multichannel customer engagement software, to help businesses deliver a superior customer experience for the rapidly growing number of mobile web users. Building on BoldChat’s advanced mobile capabilities, the release introduces new ways for businesses to accelerate their mobile engagement strategies and customize simple, elegant live chat capabilities for mobile visitors. As a result, businesses can interact with their customers on virtually any device, at the right time and in the right context to increase satisfaction and boost sales. Continue reading LogMeIn helps businesses redefine how they engage with Mobile Customers with new release of BoldChat

Veeva Systems expands Multichannel capabilities for Life Sciences Companies with new web channel built into Veeva CRM

PRESS RELEASE: Veeva Systems introduces Veeva CRM Engage, a cloud-based application that enables life sciences organizations to interact with healthcare professionals (HCPs) over the web and through mobile devices. Engage adds the online channel to Veeva’s Commercial Suite, which also supports face-to-face, phone, and email customer interactions, for unified multichannel communications. With Engage, life sciences companies can extend the face-to-face visit by facilitating a two-way dialogue online with relevant, interactive content and personalized services like ‘click-to-chat’ and ‘schedule a visit.’  Continue reading Veeva Systems expands Multichannel capabilities for Life Sciences Companies with new web channel built into Veeva CRM

LiveOps Sydney Data Centre Drives High-Speed and Secure Access to Multichannel Contact Centre Data

LiveOps Inc., the global leader in cloud contact centre and customer service solutions announced the opening of a local data centre to better serve the needs of its growing Australian and New Zealand customer base and partner network. The data centre is located in Sydney, NSW. Continue reading LiveOps Sydney Data Centre Drives High-Speed and Secure Access to Multichannel Contact Centre Data