NICE inContact, a NICE business, announced Omdia, a leading global technology research firm, has recognized the company as the market leader in the Omdia Decision Matrix, Selecting a Multichannel Cloud Contact Center Solution, 2020-21, ranking #1 overall in the technology assessment, execution assessment and market impact ratings. Continue reading NICE inContact Ranked as the Market Leader in Omdia Multichannel Cloud Contact Center Solution Decision Matrix
Tag Archives: NICE inContact
Next-level CX: the power of digital-first communication
Today’s digital world offers consumers more methods of communication than ever before. Driven by millennials and generation Z, the likes of text, messaging apps and other forms of social media are reshaping the way people maintain interpersonal relationships and communicate with their friends and family around the world. Continue reading Next-level CX: the power of digital-first communication
NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation
NICE inContact, a NICE business, and the leader in cloud contact centre, announced that it has been selected as the winner in the Innovations in Cloud Contact Centres category of the 2020 UK National Innovation Awards® for NICE inContact CXone, the world’s leading cloud customer experience platform. Continue reading NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation
Guide: Business Continuity & Disaster Recovery in the Contact Centre
13th July 2020: Disasters and their effects on contact centres can come without warning and impact your company’s image and bottom line. If you haven’t implemented a disaster recovery or business continuity plan, your contact centre platform might not have the scalability and flexibility needed to respond to the situation. Continue reading Guide: Business Continuity & Disaster Recovery in the Contact Centre
Results For The 2020 Edition Of The UK National Innovation Awards® Competition
Directors Club® United Kingdom are delighted to announce the results of the 2020 edition of the UK National Innovation Awards® competition. The live Gala Results Webcast took place on April 21st at 1.30pm BST, presented by Jon Snow, the awards organiser and founder. Continue reading Results For The 2020 Edition Of The UK National Innovation Awards® Competition
Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform
Sitel Group, a leading global customer experience management provider that delivers more than 2.5 million experiences every day, announced a partnership with NICE inContact. The combination of Sitel Group’s deep CX expertise and industry leading NICE inContact CXone cloud customer experience platform delivers an agile, efficient and scalable customer engagement solution. Continue reading Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform