Tag Archives: NICE Systems

NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics

PRESS RELEASE: NICE Systems announced the launch of Total Voice of the Customer (TVOC), the latest addition to the NICE VOC suite of solutions. TVOC leverages NICE’s Voice of the Customer solution, alongside NICE’s unique Interaction Analytics capabilities and vast experience in recording calls and making sense of that information through analytics. Continue reading NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics

NICE Systems announced that it has entered an agreement to acquire Nexida

PRESS RELEASE: NICE Systems announced that it has entered an agreement to acquire Nexidia, a leading provider of advanced customer analytics. The new combined offering transforms the market by featuring analytics capabilities with unparalleled accuracy, scalability and performance, empowering organizations to significantly expand their analytics usage in critical business use cases. Continue reading NICE Systems announced that it has entered an agreement to acquire Nexida

NICE Collaborates with Microsoft to Introduce Multi-Channel Recording into Skype for Business

PRESS RELEASE: NICE Systems announced the compatibility of its multi-channel recording​ platform with Microsoft’s latest unified communications platform Skype for Business. Enterprises will benefit from having a single platform to manage both internal and external communications, while also being fully equipped to capture all customer interactions for security, compliance and quality management purposes. Continue reading NICE Collaborates with Microsoft to Introduce Multi-Channel Recording into Skype for Business

NICE announces new version of its NICE Engage Platform for contact centres

PRESS RELEASE: NICE Systems announced the new version of its NICE Engage Platform, which brings to contact centres the intuitive experience and ease of use found in consumer software. New capabilities such as 1-click interaction management, intelligence-driven automated scoring, data extraction tools and DIY system management, allow employees to focus on the customer and provide them with a perfect experience. Continue reading NICE announces new version of its NICE Engage Platform for contact centres

Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution

PRESS RELEASE: NICE Systems announced that Hermes Group UK has implemented NICE’s cloud-based Workforce Management (WFM) solution to improve operational efficiency and optimize workforce management. NICE’s solution was deployed in October 2015, delivered ‘live’ and on schedule for the busy holiday season. Continue reading Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution

NICE Positioned as a Leader by Gartner in the Magic Quadrant for Customer Engagement Center Workforce Optimization

PRESS RELEASE: NICE Systems announced it has been positioned by Gartner, Inc. in the “leaders” quadrant of the 2015 “Magic Quadrant for Customer Engagement Center Workforce Optimization” for the eighth consecutive year [1]. NICE was recognized by Gartner for its completeness of vision and ability to execute, based on the criteria listed in the report. Continue reading NICE Positioned as a Leader by Gartner in the Magic Quadrant for Customer Engagement Center Workforce Optimization

NICE Extends its Contact Center WFO Market Share Lead According to DMG Report

PRESS RELEASE: NICE Systems announced that it has again been acknowledged by DMG Consulting LLC as the worldwide leader in the contact center Workforce Optimization (WFO) market. According to DMG’s 2015 WFO Mid-Year Market Share Report, NICE holds a 38.4 and 39.1 percent market share in the contact center WFO and contact center voice recording segments, respectively.​ Continue reading NICE Extends its Contact Center WFO Market Share Lead According to DMG Report