NICE announced that Triple Impact Connections, a veteran-owned BPO firm based in the United States, has selected the industry-leading NICE CXone platform to help drive great customer service and long-term value. Continue reading Triple Impact Connections Increases its Digital CX Capabilities with NICE CXone
Tag Archives: NICE
NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
NICE announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. For a complimentary copy of the report, click here. Continue reading NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
NICE Launches Next Generation of Enlighten Copilot
NICE announced the next generation of Enlighten Copilot designed specifically for supervisors and CX decision-makers powered by purpose-built AI. This innovative solution addresses the critical market demand for AI-powered augmentation for the increasingly complex operational and analytical work of CX leaders. Continue reading NICE Launches Next Generation of Enlighten Copilot
NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions
NICE unveiled NICE Enlighten XM (Experience Memory), the latest advancement to NICE’s CX AI solution, Enlighten, that leverages large language models’ (LLMs) deep data memory to hyper-personalize customer journeys. NICE Enlighten XM ushers in a new era of CX by introducing fully contextualized journey management. Continue reading NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions
NICE Delivers Major CX AI Milestone with Enlighten Managing 100 Million Customer Interactions Per Month
NICE announced that NICE Enlighten, NICE’s CX AI, has reached the significant milestone of augmenting and automating over 100 million customer interactions per month. Continue reading NICE Delivers Major CX AI Milestone with Enlighten Managing 100 Million Customer Interactions Per Month
NICE Selected by DiDi Global to Deliver Real-time AI Driven Personalized Interactions
NICE announced that DiDi Global has selected NICE Workforce Management (WFM) and Employee Engagement Manager (EEM) for its cloud-based innovative technology. Continue reading NICE Selected by DiDi Global to Deliver Real-time AI Driven Personalized Interactions