Tag Archives: NICE

Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency

NICE announced that Thomas Cook, among the world’s leading travel companies, has implemented NICE Robotic Process Automation (RPA) in its United Kingdom-based operations. With the combination of attended and unattended automation, the company is improving customer experience, streamlining its back office, ensuring consistency across markets and saving millions in operational costs over a 24-month period. Continue reading Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency

Hyundai Capital America Adopts NICE Cloud Omnichannel Recording Platform to Improve Customer Experience

NICE announced that Hyundai Capital America has successfully deployed the NICE Engage platform for omnichannel interaction recording to support the auto finance company’s growth while enabling better service for its over 1.7 million retail customers. Continue reading Hyundai Capital America Adopts NICE Cloud Omnichannel Recording Platform to Improve Customer Experience

NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America’s Largest BPOs

NICE announced that its Desktop Automation solution has helped deliver significant annual savings via productivity improvements and error reductions to Liq, a leading provider of CRM and BPO solutions operating in Latin America’s telecom and financial services domains. Liq has also benefitted from 10 to 15 percent faster agent onboarding, 9 percent reduction of average handling time (AHT) as well as improved agent productivity and accuracy. Continue reading NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America’s Largest BPOs

NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres

NICE announced the release of the GDPR Compliance Centre, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact centre. The NICE solution streamlines the implementation of mechanisms for the adequate processing of private data recorded in order to achieve greater transparency. Continue reading NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres

NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company

NICE announced that Thomas Cook UK, one of the world’s leading leisure travel companies, has significantly improved employee and customer engagement, as well as operational efficiency, with their renewal and upgrade of NICE Workforce Management (WFM). Continue reading NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company

NICE Partners with Brightstar, Expanding Investment in the Southeast Asia Market

NICE announced a new strategic partnership with Brightstar India, a leading mobile device and IT infrastructure management company. The collaboration will support a regional launch of NICE Uptivity, the comprehensive scalable workforce optimization solution for the small and medium-sized enterprise (SME) market. Continue reading NICE Partners with Brightstar, Expanding Investment in the Southeast Asia Market

Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Centre Merging Eight Regional Centres

NICE announced that the Jefferson County Consolidated Communications Center Authority (JeffCom) will be deploying the full suite of NICE Inform communications recording and incident intelligence solutions to ensure the highest levels of service and public safety for residents of Jefferson County, Colorado. Continue reading Jefferson County, Colorado Selects NICE Inform for New Consolidated 9-1-1 Centre Merging Eight Regional Centres