Tag Archives: NICE

NICE Adaptive WFO Receives the Frost & Sullivan Award for Its Real-time Scheduling Solution

NICE announced that it has received Frost & Sullivan’s 2017 Customer Value Leadership Award for its intelligent empowerment solutions in the contact center industry. The award recognizes the company’s cloud-based Adaptive Workforce Engagement solution for uniquely empowering employees, supervisors, and workforce administrators with automated, analytics-based intraday scheduling optimization. Continue reading NICE Adaptive WFO Receives the Frost & Sullivan Award for Its Real-time Scheduling Solution

NICE Revolutionizes Workforce Management Allowing Organizations to Easily Transform to Adaptive Workforce Engagement

NICE announced a breakthrough in Workforce Engagement Management with the acquisition of Workflex– introducing Adaptive Workforce Engagement. WorkFlex is a market leader in workforce engagement and is at the forefront of providing patented intelligent automation technology to maximize scheduling flexibility, optimize intraday performance, and reduce administrative overhead. Continue reading NICE Revolutionizes Workforce Management Allowing Organizations to Easily Transform to Adaptive Workforce Engagement

NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation

NICE announced the next evolution in its cognitive automation platform – an integration with technology partner Celaton to infuse NICE Robotic Automation with enhanced machine learning capabilities. This integration creates a digital workforce that can manage, consume, and assimilate more complex unstructured data into fully automated business processes, decreasing manual effort by up to 85 percent. Continue reading NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation

NICE Provides the First Voice-Based Authentication Solution at a Domestic Bank in Indonesia

NICE announced that, with the implementation of NICE Real-Time Authentication, Permata Bank is the first domestic bank in Indonesia to introduce voice biometrics as part of its customer authentication protocol. NICE Real-Time Authentication (RTA), together with its process automation solution, will allow the financial institution to conduct secure and seamless voice authentication, improving customer service. Continue reading NICE Provides the First Voice-Based Authentication Solution at a Domestic Bank in Indonesia