iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is harnessing the power of the NICE CXone cloud-based platform to augment human service delivery through transformative CX solutions customized for leading retail, eTail, and e-commerce brands. Continue reading iQor Drives Digital Transformation in Retail With NICE CXone
Tag Archives: NICE
Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform
NICE announced that Carnival UK of the Carnival Corporation and PLC, the world’s largest cruise operator group, has selected NICE CXone to revolutionize guest experiences by consolidating contact centre operations on to a unified, AI-powered platform. Continue reading Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform
NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse
NICE announced the closing of the acquisition of LiveVox. The combination of NICE’s market leading platform CXone, with LiveVox’s unique AI driven proactive outreach capabilities create the market’s only interaction centric platform, the fundamental cornerstone to deliver superior AI driven CX. Continue reading NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse
NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
NICE announced the launch of the 2023 CXone Fall Release, expanding AI and automation and increasing openness across the CXone platform. Continue reading NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
NICE announced that CXone, the industry’s leading AI Cloud platform, has been named the outright Leader in ISG Provider Lens Contact as a Service (CCaaS) 2023 report out of 22 vendors evaluated. Continue reading NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm
NICE announced that it has been named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, out of 14 vendors evaluated. NICE also scored the highest out of the vendors evaluated in the Partners and Ecosystem category. Continue reading NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm