NICE announced that Europcar Mobility Group, a leading global provider of mobility solutions and car rental services, has successfully deployed NICE CXone, consolidating its contact centre infrastructure and providing agents with a single source of truth for all customer information. Continue reading Europcar Transforms Global Customer Experience with NICE CXone
Tag Archives: NICE
Oodle Selects NICE Enlighten AI to Better Identify and Serve Vulnerable Customers
NICE announced that Oodle Car Finance, one of the fastest growing motor finance companies in the United Kingdom (UK), has selected NICE’s artificial intelligence (AI)-driven customer experience solutions to identify and meet the specific needs of vulnerable consumers. Continue reading Oodle Selects NICE Enlighten AI to Better Identify and Serve Vulnerable Customers
Limango Selects NICE CXone to Elevate their CX Operation to the Cloud
NICE announced that limango, a leading German online retailer for families, has selected NICE CXone to migrate its contact centre to the cloud. Continue reading Limango Selects NICE CXone to Elevate their CX Operation to the Cloud
Club Med Expands NICE CXone including Smart AI-Based Routing Across its Global Workforce to Improve Operational Efficiencies
NICE announced that Club Med, a worldwide leader in premium all-inclusive vacations, has successfully expanded its deployment of NICE CXone into its global operations, providing advanced remote work capabilities for agents and real-time statistics to improve operational efficiencies worldwide. Continue reading Club Med Expands NICE CXone including Smart AI-Based Routing Across its Global Workforce to Improve Operational Efficiencies
NICE Named Exemplary Leader in Ventana Research 2023 Buyers Guide for Agent Management
NICE announced that it has been named a Leader in Ventana Research 2023 Buyers Guide for Agent Management, receiving the highest ranking for overall agent management and scoring the highest on product experience out of 12 vendors evaluated. Continue reading NICE Named Exemplary Leader in Ventana Research 2023 Buyers Guide for Agent Management
Hastings Direct Standardises CX Operations on CXone and Boosts Agent Productivity and Engagement
NICE announced that Hastings Direct has found great success migrating to the cloud by implementing NICE CXone to streamline and converge operations. Continue reading Hastings Direct Standardises CX Operations on CXone and Boosts Agent Productivity and Engagement