NICE announced Industry Benchmarks, augmenting Enlighten Action’s generative AI-powered capabilities to allow brands to holistically compare their operations to industry standards. This enhances Enlighten Actions, using large language models to create stronger brand loyalty for consumers and allow business users to interact with data in a conversational way. Continue reading NICE introduces Gen AI-powered Industry Benchmarks to help brands create stronger brand loyalty
Tag Archives: NICE
NICE Launches ElevateAI “1K Every Day,” Delivering Greater AI Access To Customers of All Sizes
NICE announced ElevateAI’s “1K Every Day” initiative, extending the reach of its industry-leading on-demand AI services to organizations of all sizes. ElevateAI brings the power of NICE’s purpose-built Enlighten AI to the developer community. Continue reading NICE Launches ElevateAI “1K Every Day,” Delivering Greater AI Access To Customers of All Sizes
ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone
NICE has announced that ABN AMRO, a leading eurozone financial institution located in the Netherlands, has deployed NICE CXone to expand its digital capabilities across all touchpoints and provide a smarter, faster customer experience across the entire journey. Continue reading ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone
NICE Announces Launch of CXone as an Industry First EU Sovereign Cloud CX Platform
NICE announced that the full power of CXone is available as an EU Sovereign Cloud Platform. CXone is the industry leading CX cloud platform with unmatched scalability, reliability and with the most complete set of CX applications. Continue reading NICE Announces Launch of CXone as an Industry First EU Sovereign Cloud CX Platform
NICE Launches Next Big Leap of Enlighten, Creating the CX Industry’s First Trusted AI For Business
NICE announced the launch of three new solutions as part of Enlighten, the trusted AI for business, purpose-built for the Customer Service environment. Continue reading NICE Launches Next Big Leap of Enlighten, Creating the CX Industry’s First Trusted AI For Business
Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition