NICE announced that Opus Research has named NICE a market leader in Conversational Intelligence in its 2022 Opus Research Conversational Intelligence Intelliview Report. Continue reading NICE Named a Digital Market Leader in 2022 Opus Research Conversational Intelligence Intelliview Report
Tag Archives: NICE
NICE Voice of Customer Placed First Overall on Frost Radar Growth Index
NICE (Nasdaq: NICE) announced top placement in Frost & Sullivan’s Frost Radar Voice of Customer report for 2022. With over 50 global industry participants, NICE was selected based on technology innovation, relevancy, scalability, integration capabilities, ease of use, security, partner networks, and acquisitions. Continue reading NICE Voice of Customer Placed First Overall on Frost Radar Growth Index
NICE and Cognizant Announce Strategic Partnership For Digital Customer Experience Transformation
NICE and Cognizant announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) transformation. Continue reading NICE and Cognizant Announce Strategic Partnership For Digital Customer Experience Transformation
NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone
NICE, the worldwide leader in AI-powered self-service and agent-assisted CX software, announced its integration of CXone Expert with OpenAI’s generative modelling used in ChatGPT. Continue reading NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone
NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO
NICE announced that Yource, the leading business process outsourcer (BPO) in the Netherlands, successfully employed NICE’s Workforce Management (WFM) solution to further support the transition to a hybrid work model. Yource has seen an increase in forecast accuracy, ensuring more effective service and improving customer satisfaction. Continue reading NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO
NICE CXone Leads Market Share in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Report for 2022
NICE announced as a market share leader in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Infrastructure Market Share Report both in terms of cloud-based seats and revenue. Continue reading NICE CXone Leads Market Share in DMG Consulting LLC’s Worldwide Cloud-Based Contact Center Report for 2022