Tag Archives: Noetica

Noetica Attains ISO 27001:2022 Certification for the Design Delivery and Support of Customer Contact Systems

Noetica – A British company, developing software products for the global contact centre market is proud to announce that it has attained its – ISO 27001:2022 certification (Certificate number: 436982024). Continue reading Noetica Attains ISO 27001:2022 Certification for the Design Delivery and Support of Customer Contact Systems

Sterling Insurance Uses Noetica to Identify and Prioritise Calls based on Urgency and Respond to Leads from Aggregators With-in Minutes

Noetica – A British company, developing software products for the global contact centre market, has announced how it is working with Sterling Insurance’s contact centre to identify and prioritise calls based on their urgency and aim to respond to the hot leads received from aggregators very quickly, sometimes with-in minutes. Continue reading Sterling Insurance Uses Noetica to Identify and Prioritise Calls based on Urgency and Respond to Leads from Aggregators With-in Minutes

Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition

Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition

Noetica Partners with MyQualityTeam to Help Contact Centres Close Skills Gaps and Optimise Agent Performance

Noetica – A British company, developing software products for the global contact centre market, has announced a new partnership with the AI-enabled agent performance platform, MyQualityTeam, to empower contact centres to close skills gaps and optimise agent performance and productivity. Continue reading Noetica Partners with MyQualityTeam to Help Contact Centres Close Skills Gaps and Optimise Agent Performance

OneFamily Improves Family Engagement with Proactive Outbound Contact Centre Solution from Noetica and Opus Technology

Noetica – A British company, developing software products for the global contact centre market, announced that the award-winning financial services organisation, OneFamily, is using its outbound contact centre technology. Continue reading OneFamily Improves Family Engagement with Proactive Outbound Contact Centre Solution from Noetica and Opus Technology