Tag Archives: Noetica

Large Global Outsourcer Implements Noetica SNoDrop™ for a Zero Abandoned Call Rate and Ofcom Compliance

PRESS RELEASE: Noetica – the call centre technology company announced that one of the world’s largest outsourcers has gone live with its SNoDrop™ technology. As a result, the UK-based organisation has achieved a zero-abandoned call rate and full compliance with new Ofcom rules regarding the ‘Persistent misuse of an electronic communications network or service’. Continue reading Large Global Outsourcer Implements Noetica SNoDrop™ for a Zero Abandoned Call Rate and Ofcom Compliance

Noetica Launches Voice Platform Built Purely for Contact Centres

PRESS RELEASE: Noetica – the leading customer interaction software specialist, today launched the Noetica Voice Platform (NVP™), delivering ACD, IVR, voice recording, quality management and billing, in a telephony solution built purely for the use of contact centres. NVP™ is a new platform which can be deployed either on premise or in the cloud, that frees contact centres from the requirement of an enterprise PBX and radically cuts the cost of inbound, outbound and blended telephony. Continue reading Noetica Launches Voice Platform Built Purely for Contact Centres

Noetica Opens New Durham Office to Support Growing Client-Base of Contact Centres

PRESS RELEASE: Noetica – the call centre technology company, announced that it has opened a new office in Durham to provide project management, support and infrastructure services to its growing client-base in the North of England and Scotland. The Durham office is led by Noetica’s new IT Director, Neil Rushton, who has spent the past 15 years working in contact centres. Continue reading Noetica Opens New Durham Office to Support Growing Client-Base of Contact Centres

Noetica Appoints Contact Centre Infrastructure Specialist in a Newly Created Management Position of IT Director

PRESS RELEASE: Noetica announced the appointment of contact centre infrastructure specialist, Neil Rushton, to the position of IT Director. Neil brings more than 15 years’ experience, managing IT systems and infrastructure, as well as using Noetica’s Synthesys™ solution, at some of the UK’s leading contact centre operations. Continue reading Noetica Appoints Contact Centre Infrastructure Specialist in a Newly Created Management Position of IT Director

Noetica Wins Two Contact Centre Technology Innovation Awards

PRESS RELEASE: Noetica is delighted to announce it has recently won two accolades for innovations in contact centre technology. The company received the Innovation in Contact Centre Technology award from the Corporate LiveWire Emerging Technology Awards 2015, and the Innovation in Call Centre Technology – Most Anticipated Disruptive Technology, for its Live Person Detection solution, from the Technology Innovator Awards 2015. Continue reading Noetica Wins Two Contact Centre Technology Innovation Awards

Noetica and SATMAP Partner to Integrate Predictive Dialler With Contact Centre Agent and Customer Personality Matching

PRESS RELEASE: Noetica – a UK-based specialist in contact centre technology announced its partnership with SATMAP. The partnership sees SATMAP’s cloud-based contact centre agent and customer personality matching technology integrated with Noetica’s Synthesys™ predictive dialler, resulting in significantly reduced agent idle time, improved engagement and more profitable outcomes. Continue reading Noetica and SATMAP Partner to Integrate Predictive Dialler With Contact Centre Agent and Customer Personality Matching