Tag Archives: NTT Communications

NTT Communications to Offer Cognitive Agent For Highly Natural Automated Dialogue Support at Contact Centers

PRESS RELEASE: NTT Communications Corporation, the ICT solutions and international communications business within the NTT (NYSE: NTT) Group, announced that in collaboration with U.S.-based IPsoft, a provider of automated solutions for IT and business operations, it will launch a highly automated cognitive agent service for natural conversation support from the summer of 2016. The service will leverage artificial intelligence (AI) to smoothly interact with customers, in English and Japanese, and learn from experiences to successively upgrade the quality of its automated service. Continue reading NTT Communications to Offer Cognitive Agent For Highly Natural Automated Dialogue Support at Contact Centers

NTT Communications Selects Genesys Customer Experience Platform for New Cloud-Based Contact Center Service

Geneys_logoPRESS RELEASE: Genesys announced that the company has recently entered into a partnership agreement with NTT Communications Corporation (Chiyoda-ku, Tokyo; President & CEO: Akira Arima) to deploy the Genesys Customer Experience Platform in the Arcstar Contact Center, a cloud-based contact center service that NTT Communications launched on May 2nd, 2014. Continue reading NTT Communications Selects Genesys Customer Experience Platform for New Cloud-Based Contact Center Service