Tag Archives: Nuance

Nuance Nina Earns Industry Accolades for Innovation in Artificial Intelligence

Nuance announced that Nina, its enterprise-grade virtual assistant, has added a series of award wins to its growing list of industry accolades. Nina was awarded Best Intelligent Assistant Innovation at The AI Summit and was recognized for two standout customer deployments at the Opus Research Intelligent Assistants Conference. Continue reading Nuance Nina Earns Industry Accolades for Innovation in Artificial Intelligence

Nuance Enables Always-On Engagement with AI-Powered Customer Service Messaging

Nuance announced from the Intelligent Assistants Conference its Customer Service Messaging offering powered by artificial intelligence. Nuance Customer Service Messaging lets enterprises engage consumers with a seamless experience through a combination of real-time and asynchronous communication across mobile channels. Continue reading Nuance Enables Always-On Engagement with AI-Powered Customer Service Messaging

Nuance Leads 19 Vendors in Biometric Authentication and Fraud Detection in Newly Published Analyst Report

Nuance announced from the Intelligent Assistants Conference that it has been named the leader in Biometric Authentication in the newly published Voice Biometrics Intelliview Report by leading analyst firm, Opus Research. The report positions Nuance as the frontrunner across Contact Center Authentication, Contact Center Fraud Detection, and Mobile Authentication. Continue reading Nuance Leads 19 Vendors in Biometric Authentication and Fraud Detection in Newly Published Analyst Report

Nuance Introduces IVR to Digital for AI-Driven Customer Engagement

Nuance announced IVR to Digital, an offering that further strengthens the Omni-Channel Customer Engagement Platform, as part of a series of cognitive and conversational AI innovations for customer care. To address rising consumer expectations for seamless and effortless service amidst an evolving landscape of digital and mobile channels, Nuance’s solutions are powering a new generation of customer engagement that enables enterprises to communicate with their customers anytime, anywhere, and through virtually any channel. Continue reading Nuance Introduces IVR to Digital for AI-Driven Customer Engagement

Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI

PRESS RELEASE: Nuance took a major step towards reducing the risk of consumer fraud by announcing a new suite of biometric security solutions, driven by the latest in artificial intelligence (AI) innovations. The new Nuance Security Suite includes not only the company’s award-winning voice biometrics technology, but also new advances in facial and behavioral biometrics that combine to provide advanced protection against fraud, across customer service channels. Continue reading Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI