Tag Archives: Nuance

Nuance Expands Vision and Leadership of Cognitive Innovation Group (CIG), Making AI Real for the Enterprise

Nuance announced the expansion of its Cognitive Innovation Group (CIG) which is focused on applying the latest advancements in machine learning and AI to augment, automate and improve customer service across channels. First launched in 2012, CIG’s AI Lab incubated and unveiled Nina, the first conversational AI solution for mobile customer service, and spearheaded research, and roll out, of Nuance’s Human Assisted Virtual Assistant (HAVA) solution, which is now branded as Nina Coach. Continue reading Nuance Expands Vision and Leadership of Cognitive Innovation Group (CIG), Making AI Real for the Enterprise

Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017

Directors’ Club United Kingdom is delighted to announce the final shortlist for the Virtual Customer Assistant category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017

Nuance Nina Earns Industry Accolades for Innovation in Artificial Intelligence

Nuance announced that Nina, its enterprise-grade virtual assistant, has added a series of award wins to its growing list of industry accolades. Nina was awarded Best Intelligent Assistant Innovation at The AI Summit and was recognized for two standout customer deployments at the Opus Research Intelligent Assistants Conference. Continue reading Nuance Nina Earns Industry Accolades for Innovation in Artificial Intelligence

Nuance Enables Always-On Engagement with AI-Powered Customer Service Messaging

Nuance announced from the Intelligent Assistants Conference its Customer Service Messaging offering powered by artificial intelligence. Nuance Customer Service Messaging lets enterprises engage consumers with a seamless experience through a combination of real-time and asynchronous communication across mobile channels. Continue reading Nuance Enables Always-On Engagement with AI-Powered Customer Service Messaging