Tag Archives: Nuance

Nuance Introduces IVR to Digital for AI-Driven Customer Engagement

Nuance announced IVR to Digital, an offering that further strengthens the Omni-Channel Customer Engagement Platform, as part of a series of cognitive and conversational AI innovations for customer care. To address rising consumer expectations for seamless and effortless service amidst an evolving landscape of digital and mobile channels, Nuance’s solutions are powering a new generation of customer engagement that enables enterprises to communicate with their customers anytime, anywhere, and through virtually any channel. Continue reading Nuance Introduces IVR to Digital for AI-Driven Customer Engagement

Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI

PRESS RELEASE: Nuance took a major step towards reducing the risk of consumer fraud by announcing a new suite of biometric security solutions, driven by the latest in artificial intelligence (AI) innovations. The new Nuance Security Suite includes not only the company’s award-winning voice biometrics technology, but also new advances in facial and behavioral biometrics that combine to provide advanced protection against fraud, across customer service channels. Continue reading Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI

Nuance Closes Acquisition of TouchCommerce

PRESS RELEASE: Nuance announced that it has closed the acquisition of TouchCommerce, a technology partner and leader in digital customer service and engagement solutions. Used by leading enterprises, TouchCommerce’s customer engagement cloud platform increases eCommerce sales and improves the customer service experience. Continue reading Nuance Closes Acquisition of TouchCommerce

Sabio partners welcome major investment in customer engagement technology specialist

Sabio’s key technology partners – Avaya, Verint and Nuance – have welcomed the company’s recent £50 million pound investment from Lyceum Capital, along with the news that Lyceum has committed a further £30 million of available funding to help Sabio augment its ambitious organic growth plans with a number of targeted acquisitions. Continue reading Sabio partners welcome major investment in customer engagement technology specialist

Nina Virtual Assistant from Nuance Brings Human Touch to Swedbank Customer Service

PRESS RELEASE: Nuance announced that Swedbank Group, the leading financial institution in Sweden, Estonia, Latvia and Lithuania, is using Nuance Nina, an intelligent virtual assistant that delivers a human-like, conversational customer service experience to enable self-service capabilities and quick and easy access to information for Swedbank customers and service agents alike. With the intelligent conversational system on the Swedbank Web site, banking customers can simply type their questions to the Swedbank virtual assistant in order to find answers to their questions and identify the financial services that are best suited for their needs. Continue reading Nina Virtual Assistant from Nuance Brings Human Touch to Swedbank Customer Service